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PS Crashes

Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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I've been having problems with this since the Win 11 update. PS crashes after a couple of edits. I close, reopen, and get the "your graphics processor is incompatible". I have to reboot the computer to use PS again. Then after a few edits, same thing.

NVIDIA is up to date
NVIDIA is selected as primary graphics

Help????? =(

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Thanks. I'll give it a shot and see what happens. 😃

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Well...worked for a little bit, then got this(image attached).

I noticed in performance after it gave that error it swithced back to the Intel graphics instead of NVIDIA

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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Are you sending in the crash reports with your email address? The engineers read every one of these.

 

Jane

 

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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ummmm.....no?

I guess that would help. Thanks!

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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@PalmsRick wrote:

Well...worked for a little bit, then got this(image attached).

I noticed in performance after it gave that error it swithced back to the Intel graphics instead of NVIDIA


 

First, try disabling GPU in the Preferences (Performance tab). Any better?
You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas Rulers' options, then restart Photoshop. Does this work?

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Wow. Ok. I will give those a try and see. Thanks again!

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