PS does not load my RAW-data files anymore?

New Here ,
Jul 12, 2022 Jul 12, 2022

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I have started using PS a short while ago and it worked well for some time.

B U T : all of a sudden, PS does not load my RAW data files anymore. I can start the process then PS flickers for a moment and then shows the Lightroom page (!?) but not the foto. It does not get loaded.

I can open the regular file though, but I need the higher quality.

I removed PS and also the MS-RWA Extension completely and re-installed. But no improvement.

 

ANY IDEA???

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Cross-app workflows , Windows

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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Have you tried using just the Adobe Camera Raw plugin and not the MS Extension?

You can also download and install a previous version of the plugin here:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Hi Kevin, thanks a lot for the lead.

I deleted the MS version and installed the ADOBE version. Unfortunately no improvement.

Don't understand why it worked well for some time and then all of a sudden stopped?

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New Here ,
Jul 12, 2022 Jul 12, 2022

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One more strange thing. When I load the files with Express it says in German "Error. Tha data file is not supported or damaged" But I can easily load the file with MS Foto and it also loads without problem in Photo Studio 12

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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Do you have a subscription for Photoshop?

What Version Number of Photoshop?

What Version of Adobe Camera Raw?

What Camera Model and Number?

Do you shoot RAW + JPG?

Which version of Lightroom?   Lightroom (Cloud based) or Lightroom-Classic?

Where are you raw files?  In the Cloud with Lightroom, or 'local' with Lightroom-Classic.?

If Lightroom (Cloud) Are you online with internet access?

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5.1, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Do you have a subscription for Photoshop?

Yes, Creative Cloud, 12 months plan

What Version Number of Photoshop?

23.4.1.547

What Version of Adobe Camera Raw?

14.4.1

What Camera Model and Number?

Panasonic Lumix G91

Do you shoot RAW + JPG?

Yes, I get both versions on the SD card. Before without any problem

Which version of Lightroom?   Lightroom (Cloud based) or Lightroom-Classic?

I ha noone of the 2 Lightroom versions installed on the PC. But both are included in my Creative Cloud.

Where are you raw files?  In the Cloud with Lightroom, or 'local' with Lightroom-Classic.?

On my PC-disk

If Lightroom (Cloud) Are you online with internet access?

Yes, I am online with internet access.

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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Try uninstalling and going back a version on the Camera Raw plugin. It could be an issue with the latest release. If it worked previously and does not now, that should resolve.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Thanks 

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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I have now installed Lightroom and uploaded my photos. But the problem remains the same. I can easily load the jpg-data to PS but not the raw data. PS just does not respond other with  ashort flicker and then it ignores the data. This is crazy.

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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Did you downgrade your Camera Raw plugin?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Not sure I understand the question. How would I downgrade it and vice versa?

 

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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The link I sent earlier has directions and download links to the previous builds.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Thanks Kevin,

I installed Version 13 of RAW now and deleted MS RAW Extension.

I do get a step further but with strange results.

A page opens called RAW with a lot of features and it shows data of a certain foto, but not the foto....

In addition, I cannot close RAW again, neither can I access PS, as RAW seems to overlay and block it. I have attached a screenshot.

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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This looks to me like a corrupt PS install. I'd uninstall everything and reinstall.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Thanks I did that before but will do again - PS and RAW

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New Here ,
Jul 14, 2022 Jul 14, 2022

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I have deleted all ADOBE software and re-installed. No improvement. But I realized that although I instelled Camera RAW 13 several times, following Kevin's advice, in the Creative Cloud installed list it shows Camera Raw with a green dot but is verseion 14.1 and it oes not get replaced. I will now try to use DNC conversion and see if that works.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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LATEST

... DNG conversion

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