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15

Ps freezes immediately upon launch; "Adobe Photoshop has encountered a problem and needs to close.

Community Beginner ,
Nov 09, 2023 Nov 09, 2023

Ps launches normally, then I immediately get a message that "Adobe Photoshop has encountered a problem and needs to close."  

It is completely froozen at that point and I can only close it by going to Task Manager selecting Ps, then closing.   Tried uninstalling, then reinstalling....  No luck.

OS: Win11

TOPICS
Windows
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Adobe
LEGEND ,
Nov 09, 2023 Nov 09, 2023

Hi @donv80914580 does your computer meet minimum system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

If it does, your first option is to uninstall and remove preferences and then do a clean install from the CC Desktop app.

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Explorer ,
Nov 09, 2023 Nov 09, 2023

I've tried deleting/reinstalling photoshop through CC ignoring presets, etc, but launching photoshop 25 in every way I can think of, stil crashes after the spash screen. Running Sonoma 141 on a acBook pro.

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LEGEND ,
Nov 10, 2023 Nov 10, 2023

How much HD space do you have?

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Community Beginner ,
Nov 11, 2023 Nov 11, 2023

C: 360GB

D: 604 MB

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Community Beginner ,
Nov 11, 2023 Nov 11, 2023

It did over a year ago and was working fine until recently.

Also, Bridge works fine, and can modify images in Camera Raw, but can not bring them up in PS

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Community Beginner ,
Dec 10, 2023 Dec 10, 2023
LATEST

Solved.

The problem was with my C drive(SSD) .  Had to completely reinstall Win11 after replacing SSD..  Then reinstalling PS .

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