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PS Freezing and Scrolling Issue

New Here ,
Nov 19, 2021 Nov 19, 2021

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Experienceing issues with PS when zooming in and out, the system freezes forcing a hard close through task manager. 

 

When zooming in and then scrolling the image appears to duplicate Capture PS.jpg

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Explorer ,
Nov 19, 2021 Nov 19, 2021

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Do you see any bizarre behavior in your task manager while trying to reproduce this issue?

For example, while you scroll, do you see your processor cores maxing out?

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Adobe Employee ,
Nov 20, 2021 Nov 20, 2021

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If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 

Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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