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Ps is not running

New Here ,
Jun 19, 2021 Jun 19, 2021

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Good evening

I'm writting due to some failures when I try to edite pictures using Photoshop or Camera Raw. I installed the Ps in my laptop HP Havilion but the program starts to working normal but after 5 or 10 minutes, the program is frezzing and stopped. Immediately, one messege is showed by Windows system informing that there is an issue with one of the video pluggins and the laptop started by itself.

 

Regards

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Crash or freeze

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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Which version of Photoshop and OS?

How much RAM and spare disk capacity on your hard disk?

Have you tried resetting the Photoshop preferences?

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New Here ,
Jun 20, 2021 Jun 20, 2021

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Hi Dear. Thnaks by your feedback. I have Ps 2021 Version: 22.4.2. My laptop is a HP Pavilio X360, has 16.0 GB RAM and 8.0 GB of spare capacity. The laptop use Windows 10 home.

 

I will try resetting the Photoshop Preferences

 

Thanks & Regards

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Adobe Community Professional ,
Jun 20, 2021 Jun 20, 2021

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You need much more than 8GB of spare disk capacity on your hard drive.

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