PS issue at end of install

[Bryan5CE1]

I ran into an issue last night after installing PS. I opened PS and when I did two error messages opened. One was about DirectX and the other I cannot remember since my system crashed.

What are all requirements (hardware and software)?

Bryan

[Nancy OShea]

Direct X??? 

Which version and build # of Windows do you have? 

Which version of Photoshop?

For current Photoshop users, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

• Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
• MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

[Bryan5CE1]

I got the PS directly from the Creative Cloud, so it should be the current version.

My crashed system had Windows 10 (don't know the version #). I could not install W11 b/c I don't have TPM 2.0. I wish I had taken a screen shot of the message.  PS initially worked but I needed to research the steps to do my task. Not sure I that meet the GPU requirement. So maybe that was the error I am seeing. The system I was using has an integrated video controller. I am looking into a new system though with a better graphics card.

[kevin stohlmeyer]

@Nancy OShea DirectX is a requirement for PC GPUs. @Bryan5CE1 Photoshop requires a GPU that supports DirectX12 (feature level 12). Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

[Bryan5CE1]

@kevin stohlmeyercurrently I cannot get into Windows on the system that PS was installed. The system crashed this morning.

[Nancy OShea]

I know what Direct X is.  It installs with Windows.

The OPs Windows installation is probably incomplete or corrupted.

This is not a Photoshop issue though.  It's a system problem.