I ran into an issue last night after installing PS. I opened PS and when I did two error messages opened. One was about DirectX and the other I cannot remember since my system crashed.
What are all requirements (hardware and software)?
Which version and build # of Windows do you have?
Which version of Photoshop?
For current Photoshop users, make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
I got the PS directly from the Creative Cloud, so it should be the current version.
My crashed system had Windows 10 (don't know the version #). I could not install W11 b/c I don't have TPM 2.0. I wish I had taken a screen shot of the message. PS initially worked but I needed to research the steps to do my task. Not sure I that meet the GPU requirement. So maybe that was the error I am seeing. The system I was using has an integrated video controller. I am looking into a new system though with a better graphics card.
I know what Direct X is. It installs with Windows.
The OPs Windows installation is probably incomplete or corrupted.
This is not a Photoshop issue though. It's a system problem.