PS keeps giving me a pop up screen stating its not working correctly

[Jessica2511755974ll]

Hi, I have been having this issue with PhotoShop for some time now, I keep my laptop up today as well as the app via the creative cloud site. 

When I open photos or PNG files to work with it sometimes doesnt open them and then just freezes and I am forced to shutdown the program. Most times I get a pop up that says an error occurd with Adobe Photoshop and I need to close the program.

Any idea what is wrong or how I can fix this issue. 

Thank you Jess

[c.pfaffenbichler]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[Jessica2511755974ll]

Thank you for the feedback, I will look into this. but I dont have any
custom brushes or presets on photoshop as I hardly use it. I prever Bridge
for editing my images.

Thank you

Jessica Hitge

Jessica Hitge Photography

@JessicaHitgePhotography
jessica_hitge_photography

[c.pfaffenbichler]

If you don’t use custom presets then restoring the Preferences cannot destroy any so …