Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi
The Radeon 5450 GPU was released in 2010, although it meets the system requirement is an extremely old GPU, take a look at the GPU troubleshooting guide here
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot
Also this
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi,
Your screenshot shows an AMD HD5450 which does not meet the system requirements which are for minimum 1.5GB Video RAM and Direct X 12 support. The HD5450 does not support Direct X 12 (only Direct X 11)
Dave
https://helpx.adobe.com/uk/photoshop/system-requirements.html
Copy link to clipboard
Copied
Hi Dave,
Thank you. I missed something important. The Dell tech who advised me that this card would support DX12, if I downloaded DX 12 from Microsoft. I think I was misled. Although my system does support DX 12 (See screenshot), my GPU does not.