PS will not run on Mac

Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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I am subscribed to Adobe plan of LR and PS online versions.  At first PS would not run on my iMac 21.5in with 8GB RAM and Monterey OS.  It would come back eventually with a response of not enough application memory.  I upgraded my Mac to Mac Studio M1 Max with 32 GG RAM and PS still will not run. The Mac Studio is running on Monterey OS. The color wheel just spins as PS tries to open which eventually stops.  PS is not opening.  Please advise.

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Hi Mike
The Photography plan does not run "online", you download the applications from Adobe to your  computer and use them in the normal way. Adobe checks periodically online, that you are up-to-date with your subscription.
You can easily upgrade the RAM on your iMac.

I suggest you reset the Photoshop preferences back to the factory defaults on both computers to see if that sorts the issue out. You can reset them under the General tab in Photoshop preferences, then closing and reopening the application.

As well as having plenty of RAM you also need plenty of spare hard disk capacity.

Another thing worth checking - do you have a third-party plug-in installed, like a font manager, they can sometimes cause issues.

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Hi @Mikecla3 sorry to hear you are having issues.  Here is the page on system specs for Ps for reference:

https://helpx.adobe.com/photoshop/system-requirements.html

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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