PSB files not working, only show black screen

[Skylar5FB0]

I have the most updated version of Photoshop (updated today, I thought it would solve the issue)

I have two 3D mockups purchased by a client from Creative Market

The PSB files only show up with a black screen

I have looked at my other files, they experience the same issue have the time

I've tried the suggested solution Preferences > Performance > Use Graphics Processor (unchecked)

It's not working, any help or suggestions would be great

Thank you! 

[NB, colourmanagement net]

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Skylar5FB0]

Hi Neil, 

Thank you for the information. I've gone through the suggestions, and it is still just a black screen. 

Could it be because Photoshop is stopping the use of 3D Smart Objects? Is there a way around it?

[davescm]

3D is deprecated and is being removed from Photoshop. If you need 3D features, install and use v22.2 (it can be installed alongside the current version)

Please see the Adobe article here: https://helpx.adobe.com/photoshop/kb/3d-faq.html

Dave

[Skylar5FB0]

Downloading now - thank you!