PSD transform tool with shift key - grabbing middle handle is not transforming in aspect ratio

Explorer ,
May 10, 2022 May 10, 2022

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I use Photoshop 23.3.2 right now, but the problem is occuring since end of last year 2021.

I use the old transforming option - so if you transform without any key pressed the object isn't transformed in aspect ratio, so to say it gets distorted. If you press SHIFT the object gets transformed in ratio.

 

So far so good. If I hold SHIFT and grab a corner handle of the object frame, everything works at it is supposed to. BUT, if I hold SHIFT and grab one of the MIDDLE handles of the object frame, the object isn't transformed in aspect ratio as it is supposed to!
I even realized that the "chain" symbol - which shows the aspect ratio transformation - is TURNING OFF when I press SHIFT and grab a middle handle. Not so, if I grab a corner handle, than the chain symbol remains active.

I also made a video, see below, so it is easier to understand...

Since a few months this error appears for me and hasn't been solved with any update.
My colleague doesn't have this problem, for her everything works as it should.
I even uninstalled an reinstalled PSD, deleting all preference data - nothing helped.

Please, anyone has or had the same issue and has any idea?!
This is driving me crazy as it makes my workflow complicated as hell...

Thank you in advance.

Magdalena

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Cross-app workflows , macOS

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correct answers 1 Correct answer

Adobe Employee , May 13, 2022 May 13, 2022
Hi @MagdalenaMan I think you may be confusing Legacy and non-legacy behavior. If I enable Legacy Transform, it behaves the same in all versions going back to at least CS6 (I don't have anything installed older than that but I'm confident it goes back further). Holding down shift and dragging the side in is disproportional. I think what you want to do is disable "Legacy Transform" and then simply uncheck the proportional chain icon the first time you transform. This setting is "sticky" and ...

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Explorer ,
May 10, 2022 May 10, 2022

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Find the video for better explanation here:

 

https://www.youtube.com/watch?v=0lJKLAk26lA

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hi @MagdalenaMan, thank you for your video, very helpful and easy to see what you are seeing.

 

We tried it here with 23.3.2 and it works as it should, so not sure why not for you. You mentioned that for you, this issue has been around since 2021? 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them. 

 

Thank you,

 

 

-- Cory

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Explorer ,
May 10, 2022 May 10, 2022

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Dear Cory,

 

thank you for your fast reply.

Yes this error occurs since late 2021 for me - sadly I do not know which version it was since this first occured. I think it was around october somewhere. I hoped that the error will be fixed with one of the next versions but sadly not.

 

I can understand that you were not able to reproduce the error as for all of my colleagues it works as it should.

 

I even already deleted the preference folder as you told me - the error still occurs sadly. 😞

 

If you need anything else just contact me.
Thanks for your help in advance.

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Explorer ,
May 10, 2022 May 10, 2022

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A short addition as my memory just came back:
Our company switched from Windows to Macs in late October 2021.

BUT this error started to occur for me BEFORE on my Windows PC already around ... July/August? I guess...

 

I than thought maybe the switch will change it but it stayed with me even changing platforms...

Not sure if this info helps you.

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Thank you for the additional info @MagdalenaMan.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

The fact that your colleagues don't have this issue makes me think it is a plugin/settings issue that you have that they don't?

Let's start with your sys info and go from there.

Cheers,

-- Cory

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Explorer ,
May 11, 2022 May 11, 2022

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Thanks for the reply - I guess that true that is has to be something with a plugin or so...

 

Here the system info:

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64 Anzahl der Starts: 96 Betriebssystem: Mac OS 12.3.1 Systemarchitektur: Apple M1 Pro, HybridCPU(8:2) Physischer Prozessor: 10 Eingebauter Speicher: 32768 MB Freier Speicher: 18937 MB Für Photoshop verfügbarer Arbeitsspeicher: 29656 MB Von Photoshop verwendeter Arbeitsspeicher: 70 % SAM SDK Version: 2.0.0-main.1076 ACP.local Status: - SDK Version: 2.4.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.10.3.1 - Min Core Sync Required: 4.3.66.0 Client-SDK-Version für Live-Bearbeitung: 3.90.3 .Manta-Leinwand: Aktiviert. .Alias-Ebenen: Deaktiviert. Zusatztasten-Palette: Deaktiviert. Fernlicht: Deaktiviert. Touch Bar – Eigenschaftsfeedback: Aktiviert. Bildkachelgröße: 1024 KB Bildcache: 4 Schriftvorschau: Mittel HarfBuzz – Version: 2.8.1 TextEngine: einheitliches Textmodul ======= GPU
Native API stabil: Wahr OpenGL API stabil: Wahr OpenCL API stabil: Wahr GPUDeny: 0
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GPU accessible RAM: 22,906 MB
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UseGraphicsProcessorChecked: 1
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Anzeige: 1 Anzeigebegrenzungen: oben= 0, links= 0, unten= 1200, rechts= 1920 Hauptanzeige Anzeige: 2 Anzeigebegrenzungen: oben= 112, links= -1680, unten= 1162, rechts= 0 ------- Sniffer output
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"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=29682993 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 arm64

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{156 ms}

{156 ms}
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# displays: 2
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Display 1
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{166 ms}

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API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:48))
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Device vendor string: Apple
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End platform OpenCL
{206 ms}

Exit code kExitNormal
End sniffer 2022-05-11 16:26:13
[kStatusNormal, kExitNormal]

[207 ms]
Finish RunAllAPIs

[2489 ms]
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[2489 ms]
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------- Sniffer output
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AdobeXMPFiles.framework AdobeXMPFiles 79.9ccc4de93 79.9ccc4de93 AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 5.1.6 79.c41170d64e. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.7 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.7 79 . fd8b8464d dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.2 79.97e751e. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.9ccc4de93 79.9ccc4de93 AdobeJP2K.framework AdobeJP2K 2.0.6 79.032215c dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.2.0 17.2.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.c41170d64e. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.2.0 79.c41170d64e. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 7.0.3.50619 79.a655e943 dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 26.0.0.670 Einheitliche Erweiterungsplattform uxp-6.0.2-release UPIC 2.4.1 Erforderliche Zusatzmodule: Adaptive Weitwinkelkorrektur 23.3.2, © 2014-2022 Adobe. All rights reserved. - aus der Datei "“Adaptive Wide Angle.plugin”" Aquarell 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Basrelief 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Bereich 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Bildpaket-Filter 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“ChannelPort.plugin”" Blendenflecke 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" BMP 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Buntglas-Mosaik 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Buntstiftschraffur 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Camera Raw 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - aus der Datei "“Camera Raw.plugin”" Camera Raw-Filter 14.3 (1072), Copyright © 2022 Adobe Systems Incorporated - aus der Datei "“Camera Raw.plugin”" Chrom 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Cineon 23.3 © 2002-2022 Adobe. All rights reserved. - aus der Datei "“Cineon.plugin”" Color Lookup-Raster rendern 23.3 © 2012-2022 Adobe. All rights reserved. - aus der Datei "“Export3DLUT.plugin”" Color Lookup-Tabellen exportieren 23.3 © 2012-2022 Adobe. All rights reserved. - aus der Datei "“Export3DLUT.plugin”" Conté-Stifte 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" De-Interlace 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Diagonal verwischen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Dicom 23.3 © 2003-2022 Adobe. All rights reserved. - aus der Datei "“dicom.plugin”" Differenz-Wolken 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“Clouds.plugin”" Distorsion 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Dunkle Malstriche 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Durchschnitt 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“Average.plugin”" Entropie 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Erfassungsbereich 23.3 © 1993-2022 Adobe. All rights reserved. - aus der Datei "“MeasurementCore.plugin”" Extrudieren 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Farbpapier-Collage 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Farbraster 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Fasern 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" FastCore-Routinen 23.3 © 1990-2022 Adobe. All rights reserved. - aus der Datei "“FastCore.plugin”" Feuchtes Papier 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Filtergalerie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Fluchtpunkt 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“VanishingPoint.plugin”" Fotokopie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Fotos freistellen und gerade ausrichten (Filter) 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Fotos freistellen und gerade ausrichten 23.3 © 2003-2022 Adobe. All rights reserved. - aus der Datei "“CropPhotosAuto.plugin”" Fresko 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Für Web speichern 23.3.2, © 1999-2022 Adobe. All rights reserved. - aus der Datei "“Save for Web.plugin”" Gekreuzte Malstriche 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Gerissene Kanten 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Glas 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Grobe Malerei 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Grobes Pastell 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Halide Bottlenecks 23.3 © 2022 Adobe. All rights reserved. - aus der Datei "“HalideBottlenecks.plugin”" HDRMergeUI 23.3, Copyright © 2002-2022 Adobe. All rights reserved. - aus der Datei "“HDRMergeUI.plugin”" HSB/HSL 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" IFF-Format 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" JPEG 2000 23.3 © 2001-2022 Adobe. All rights reserved. - aus der Datei "“JPEG2000.plugin”" Kacheleffekt 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kacheln 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kanten betonen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kohleumsetzung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Konturen mit Tinte nachzeichnen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kreide & Kohle 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kreuzschraffur 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kristallisieren 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kräuseln 23.3.2, © 2003-2022 Adobe. All rights reserved. - aus der Datei "“Standard Multiplugin.plugin”" Kunststofffolie 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Kurtosis 23.3 © 2006-2022 Adobe. All rights reserved. - aus der Datei "“statistics.plugin”" Körnung & Aufhellung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Körnung 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Leuchtende Konturen 23.3.2, © 1991-2022 Adobe. All rights reserved. - aus der Datei "“Filter Gallery.plugin”" Malgrund 23.3.2, © 1991-2022 Adobe. 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Adobe Employee ,
May 12, 2022 May 12, 2022

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Curious @MagdalenaMan, have you tried setting transform to use legacy and did that fix this?

 

transformlegacy.png

 

Thank you,

 

-- Cory

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Explorer ,
May 13, 2022 May 13, 2022

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Dear Cory,

as already shown in my video, yes I use the setting with the transform legacy - as I want it to act like in the old PSD versions, but with that setting the error appears.

If I use the NEW transform settings it works as it should. But I do not want to use the new settings, as I am used to press the SHIFT key for proportional scaling...

 

Anyway, maybe another important info for you:
The error appears over 3 different divices - as it appeared first when I used a windows back last year, on my new MacBook Pro at work which I use now AND on my private iMac too! Everywhere the same issue!

As if the error is linked to my Adobe profile, not only to a specific device...

 

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Hi @MagdalenaMan I think you may be confusing Legacy and non-legacy behavior. If I enable Legacy Transform, it behaves the same in all versions going back to at least CS6 (I don't have anything installed older than that but I'm confident it goes back further). Holding down shift and dragging the side in is disproportional.

 

I think what you want to do is disable "Legacy Transform" and then simply uncheck the proportional chain icon the first time you transform.

 

JeffreyTranberry_0-1652449316327.png


This setting is "sticky" and will be remembered between invocations of transform and launches of Photoshop, and the transform tool will behave the way you want it to where shift key will transform proportionally from the corner and the side handles with the shift key down.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
May 16, 2022 May 16, 2022

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OMG thank you sooo much!

This was it for me!

 

Cannot believe that such a small thing made such a difference - but I already thought, it has something to do with the chain icon and that it is sticky somehow.

Thanks for the explanation, everything works now as it should. 🙂

 

Glad to be able to work as I want to now.

Thank you very much!

 

Have a nice week.

Magdalena

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