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"Could not complete your request because it is not the right kind of document" When opening a .PSD

New Here ,
Mar 09, 2023 Mar 09, 2023

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I am trying to continue work on something I was working on yesterday and when attempting to open the .PSD file, I am greeted by the error: "Could not complete your request because it is not the right kind of document"

I have had a look for any others whove experienced the same bug with little luck.

Anything helps, Thanks.

 

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correct answers 1 Correct answer

Community Expert , Mar 10, 2023 Mar 10, 2023

In that case your file is corrupt

Dave

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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That is either a corrupt file, or a file of another file type saved with an incorrect file extension (an example would be a TIFF with a PSD file extension)

 

Did you save to a local drive within your computer, an external drive or a network drive? If it was a network drive, try copying it to a local drive first, then opening it.

 

Dave

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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I found that Bridge could read mistyped filenamed files as long as the original file format was one readable by Bridge. So for example, I have a PDF, I rename it as a .psd, then Bridge can still show me the thumbnail. That gives a first clue of what has happened. If Bridge cannot show the thumbnail, then it's more likely a corrupted file.
Now to discover which file format it has to be renamed to, in the case of the former, then the thumbnail might show a clue (a what is clearly a vector document etc...)...
Of course this is no help for the OP 🙂

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @Aiden28788089bss1 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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"Could not complete your request because it is not the right kind of document"

By @Aiden28788089bss1

 

macOS has an app called Preview that can test to see if the issue is simply the wrong file extension. The way it works is you remove the extension and open it it Preview. When you save, Preview adds the correct extension. If you can share your file using Creative Cloud, Dropbox, etc., I'd be happy to take a look for you.

 

Jane

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Hi @Aiden28788089bss1 also where are the files saved?

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New Here ,
Mar 09, 2023 Mar 09, 2023

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The files are saved on a local drive.

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Can you open the file with a text editor, such as Windows notepad?

Right click on the file and choose Open With > Choose another app > NotePad > Just Once.  It may take a short while to open.

 

If it is a PSD, in notepad it should start 8BPS 

If it is a TIFF, in notepad it should start II or MM

A jpeg will start ÿØÿá

A PNG will start ‰PNG

 

If yours is different to 8BPS then change the file extension from PSD to the appropriate extension

Warning - View the file but don't save the file using notepad !

 

Dave

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Nothing appeared when opening with Notepad.

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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In that case your file is corrupt

Dave

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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This is definitely a CC bug in my case. File was not corrupt or renamed, been using this psd for years. Here is the scenario - I was logged into CC on two other devices, and tried to open the PSD on a third, that I was logged out of CC on. The "Could not complete your request because it is not the right kind of document" persists even after logging into CC on that device. It seems that it is Photoshop either rejecting or corrupting the file due to this stupid 2 device limit rule. So tired of this garbage software.

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