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3

"Could not use the eye dropper tool because of a Program Error."

Community Beginner ,
Feb 21, 2024 Feb 21, 2024

My Computer
MacOS Sonoma 14.3.1
MacBook Pro 16-inch, 2019
2.4 GHz 8-Core Intel Core i9
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
32 GB 2667 MHz DDR4

How I found the bug. Follow these steps:
1. Create a rectangle
2. Add a color overlay
3. Double-Click on color overlay
4. Click on the color in the Color Overlay screen
This brings up the eyedropper tool. Here are the settings:
- Sample Size: Point Sample
- Sample: All Layers
- Show Sampling Ring is checked or unchecked. Doesn't matter.
"Could not use the eye dropper tool because of a Program Error." OK and Learn How to Fix.
None of the suggestions fixed the problem.

TOPICS
macOS
242
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Adobe
Explorer ,
Feb 21, 2024 Feb 21, 2024

It’s a known issue. Some say it’s fixed in the non-beta 25.5 which some say has been released but I have yet to see it in my Creative Cloud App update manager. I installed the Beta version of Photoshop and it doesn’t have the same problem.

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

@fuzenco Photoshop version 25.5 is available and I can confirm the issue is fixed

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

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Explorer ,
Feb 22, 2024 Feb 22, 2024
LATEST

@Ged_Traynor 25.5 finally showed up in my Updates. Thanks.

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