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"MacOS is unable to authorize properly."

New Here ,
May 16, 2024 May 16, 2024

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Hello, I'd like to ask about my Adobe Photography Plan. It was working fine, but suddenly I can no longer obtain authorization. However, it works normally on my Windows PC. Could you please help me resolve this issue?

 

macOS Sonoma 14.5
Creative Cloud 6.2.0.554
Error Code: 12013

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correct answers 1 Correct answer

Community Expert , May 16, 2024 May 16, 2024

so, from your problematic mac, you see that account page?

 

if so, adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm tha

...

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Community Expert ,
May 16, 2024 May 16, 2024

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can you see your account and subscription, https://account.adobe.com?

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New Here ,
May 16, 2024 May 16, 2024

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Sure, here's the translation:

"Yes, everything works fine on my other devices, but this issue only occurs on macOS. I have tried resetting my Mac and using different networks, but nothing works."截圖 2024-05-16 23.03.31.png

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Community Expert ,
May 16, 2024 May 16, 2024

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so, from your problematic mac, you see that account page?

 

if so, adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

 

 

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New Here ,
May 16, 2024 May 16, 2024

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After using this method to reset, everything returned to normal. Thanks, bro, I really appreciate your help.

 

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Expert ,
May 16, 2024 May 16, 2024

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excellent! and thank you for the update.

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