"MacOS is unable to authorize properly."

[Racker]

Hello, I'd like to ask about my Adobe Photography Plan. It was working fine, but suddenly I can no longer obtain authorization. However, it works normally on my Windows PC. Could you please help me resolve this issue?

macOS Sonoma 14.5
Creative Cloud 6.2.0.554
Error Code: 12013

[kglad]

can you see your account and subscription, https://account.adobe.com?

[Racker]

Sure, here's the translation:

"Yes, everything works fine on my other devices, but this issue only occurs on macOS. I have tried resetting my Mac and using different networks, but nothing works."

[kglad · Accepted solution]

so, from your problematic mac, you see that account page?

if so, adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Racker]

After using this method to reset, everything returned to normal. Thanks, bro, I really appreciate your help.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[kglad]

excellent! and thank you for the update.