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"Não foi possível completar seu pedido devido erro do programa"

New Here ,
Jan 10, 2021 Jan 10, 2021

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Isso já vem acontecendo há alguns dias e eu acho que é algum bug da nova versão do Photoshop, mas toda vez que coloco algum arquivo vinculado ou só inserido e tento salvar o mesmo (em qualquer formato que seja) aparece a seguinte mensagem: "Não foi possível completar seu pedido devido a um erro do programa" e assim não consigo salvar nada. Eu já tentei abrir no paint a imagem e salvar, já tentei mexer nas preferencias, plug-ins, alterar as terminações do arquivo (trocar .png por .jpg etc), tudo, e nada mudou. Eu só percebi que isso acontece especificamente com arquivos vinculados ou até mesmo se copio uma imagem da internet e colo lá. O problema é que eu trabalho com isso e tem sido muito estressante eu perder horas tentando resolver esse problema e nada. Eu fiquei tão irritada que simplesmente desinstalei o programa e agora estou tentando baixar em uma versão antiga, mas isso me deixa extremamente irritada porque eu deveria conseguir usar a versão mais recente do Photoshop visto que todo mês eu pago para ter o produto. Se alguém souber me dizer se isso tem solução ou realmente é um bug da nova versão eu agradeceria bastante. Ainda não testei a versão antiga, mas eu espero que não tenha mais esse problema pelo menos até resolverem. 

Sobre as especificações do meu notebook: processador intel core i7, 8gb de RAM, sistema operacional 64bits

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New Here ,
Feb 08, 2023 Feb 08, 2023

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TEM OCORRIDO O MESMO PROBLEMA NO MEU PHOTOSHOP. 

Trabalho com iMac e tem ocorrido esse erro frequentemente, inclusive alguns arquivos que eu estou em edição, de repente ele não salva o mesmo, não exporta...sou obrigado a forçar o encerramento para que ele recupere pelo menos uma parta da edição. 

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Quando da esse erro comigo como uma forma de n perder todo o arquivo. Eu crio um novo arquivo e arrasto tudo pra lá, geralmente me ajuda a n perder o arquivo

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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You should upgrade your RAM to at least 16GB also how much spare disk capacity do you have?

It might also be worth considering resetting your preferences back to the factory defaults.

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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@Samambaia_03 Your computer does not meet the minimum requirements for Photoshop. You need at least 8 GB dedicated RAM for Photoshop and you only have 8 GB total, meaning your OS and other applications are using some, leaving you below minimum specs. @M160101 This could be the same reason for you, but without details we cannot know for sure. The other reason this error occurs is not enough Scratch Disk/HD space free. How much HD space/Scratch Disk (preferences scratch disk) do you have?

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Holà, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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@PECourtejoie It wont matter - he supplied enough information in his original post. His notebook does not meet minimum system requirements.

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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Yes 8GB of RAM is the bare minimum listed: https://helpx.adobe.com/be_en/photoshop/system-requirements.html

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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To be clear - 8 GB is just for Photoshop, not in total. Say your OS uses 1 GB - that means PS has 7 GB, another app, less available.

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