"...not a valid Photoshop document" error when opening Mac cc file on PC

New Here ,
Aug 28, 2013 Aug 28, 2013

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I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted. Anyone know how to fix this?

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correct answers 1 Correct answer

Community Beginner , Apr 12, 2014 Apr 12, 2014
I know this thread is a bit old, but I wanted to share my experience and solution in case anyone else runs into this.The other day, I spent many hours editing some photos for a client. I saved them all and closed Photoshop. When I tried to open the .PSDs, they all came up with this "Not a valid Photoshop document" error. I was freaking out. I could see the thunmbnails and previews with the MacOS Finder and could see the images just fine in Lightroom, but couldn't open them in Photoshop CC.Finall...

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New Here ,
Jan 17, 2020 Jan 17, 2020

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I work off Dropbox and usually never have an issue but if Smart Sync is turned on there's a chance your file is set to online only, instead of local.

At least for me, Photoshop wouldn't read the file but as soon as I right clicked on the file->Smart Sync->Local, it was all good.

 

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Explorer ,
May 03, 2020 May 03, 2020

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Thank you very much! I could not understand why Adobe Bridge could open a beautiful set of red seed pods, but Photoshop could not. I changed the file extension to tif, and all the work on that photograph reappeared. Thank you very much.

 

Philhanging-red-seed-pods.jpg

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New Here ,
May 18, 2020 May 18, 2020

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sorry, i still cannot fix that problem..

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New Here ,
Sep 23, 2020 Sep 23, 2020

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I had the same error but instead i turned the psd to PDF, i wanted to turn them into layers, i was teleported to import pdf, i thought i was gonna fix it, insted its just an image that i cannot edit

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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This worked for me.  I tried several things, but simply changing the extension to .tiff allowed me to open the file with all the layers intact.  I was worried I would have to recreate the file.  Thank you for the solution!

 

My system is a macbook pro running photoshop CC

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