"...not a valid Photoshop document" error when opening Mac cc file on PC

[TiER1VideoSuite]

I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted. Anyone know how to fix this?

[matttardiff75]

I work off Dropbox and usually never have an issue but if Smart Sync is turned on there's a chance your file is set to online only, instead of local.

At least for me, Photoshop wouldn't read the file but as soon as I right clicked on the file->Smart Sync->Local, it was all good.

[pstraus141]

Thank you very much! I could not understand why Adobe Bridge could open a beautiful set of red seed pods, but Photoshop could not. I changed the file extension to tif, and all the work on that photograph reappeared. Thank you very much.

Phil

[leelee0210]

sorry, i still cannot fix that problem..

[Khar5EAE]

I had the same error but instead i turned the psd to PDF, i wanted to turn them into layers, i was teleported to import pdf, i thought i was gonna fix it, insted its just an image that i cannot edit

[rubena15037676]

This worked for me.  I tried several things, but simply changing the extension to .tiff allowed me to open the file with all the layers intact.  I was worried I would have to recreate the file.  Thank you for the solution!

My system is a macbook pro running photoshop CC