"There is a problem with Generator.." error when starting Adobe Photoshop CC 2018

Community Beginner ,
Feb 24, 2018 Feb 24, 2018

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Hi

I have searched Adobe support sites and tried every solution possible (I think).  Stil got the error message during startup, when I try to export (Both Export As.. and Quick export as PNG/JPG). Uninstalled photoshop, rebooted, reinstalled photoshop, deleted all my plug-ins  (Only from One.com) deleted preferences, resett photoshop  (Ctrl+Alt+Shift during start) and so on.

Now I need som help to get this issue solved.  Can someone please help me?

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correct answers 1 Correct answer

Community Beginner , Apr 08, 2018 Apr 08, 2018
OMG, I'm sorry I just got this fixed yesterday. I don't know if you have a PC, but in addition to the instructions below, I used ccleaner and tweaking.comTweaking.com actually solved a bunch of other issues (and it's free). Found buried in a thread (problem with generator : from NoDeadPixels 05-Aug-2017 01:12 (in response to johnm77723406)I had this issue happen a while back and a temp fix that worked was to create a new local user account on Windows. I eventually wanted to go back to my origin...

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Explorer ,
Feb 03, 2020 Feb 03, 2020

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This shows how to exclude the file node.exe in malwarebytes. 

https://support.malwarebytes.com/hc/en-us/articles/360039024133

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New Here ,
Feb 03, 2020 Feb 03, 2020

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BRILLIANT!!

Thank you!

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Thank you it works!...since i got %usersname%\documents inside.already.

after fix malwarebyte "allow" NODE.exe.   it works... thank you.

 

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Had the same problem and no idea how to resolve it... I called adobe technical support and they fixed it (shared screen). Malwarebytes was indeed interfering. Seems to be a common problem lately.

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New Here ,
Feb 01, 2020 Feb 01, 2020

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Thank you, totally solved my problem !

Thank's a lot 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Dude thank you so much, this worked!! Proper lifesaver!

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New Here ,
Nov 23, 2021 Nov 23, 2021

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LATEST

I created an account just to thank you 🙂
by the way, this ONLY HAPPENS AFTER A DISK CLONE!

a clean windows install won't have such issues. one more problem with cloning ...

 

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New Here ,
Feb 06, 2019 Feb 06, 2019

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Perfect solved my problem

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New Here ,
Dec 25, 2019 Dec 25, 2019

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Thank you for this!

 

Just FYI for anyone reading this, I've filed feedback with Windows as I ran into this issue because Windows migrated my user account due to some file locks it couldn't get rid of.  When that happens the registry key above can be left in a bad state.

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Explorer ,
Dec 25, 2019 Dec 25, 2019

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It doesn't solve the problem.

 

I used the CC Cleaner tool to uninstall Photoshop entirely.

I have tried all of the solutions online but this is the only tool that solved the problem:

 

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

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Guide ,
Jan 08, 2020 Jan 08, 2020

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Thank you very much for the fix.

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New Here ,
Feb 27, 2020 Feb 27, 2020

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The solution that worked for me:

Open Photoshop

Edit => Preferences => Plug-ins

Uncheck "Enable Generator" then click OK

Restart Photoshop

Et voilà 🙂

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