raw file could not be open, please help.

New Here ,
Aug 05, 2017 Aug 05, 2017

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I have got a new camera today, 6D mark ii. My former camera is Nikon D7000, and I have been shooting in raw for both cameras.

However, when I was transferring the raw photos from my 6d m ii camera to my laptop, the notice below pop up every time I tried to click open the files. My camera raw is up to date, I am using Photoshop CC 2017. I have tried the DNG converter and it is also not working.

What should I do?

Screen Shot 2017-08-05 at 10.38.10 PM.png

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correct answers 1 Correct answer

LEGEND , Aug 05, 2017 Aug 05, 2017
Use the creative cloud desktop application it should show ACR 9.12 update.

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LEGEND ,
Aug 05, 2017 Aug 05, 2017

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Have you install ACR 9.12 yet it should mad able to process cour ne Caon 6D Mark II CR2 files????

Cameras supported by Camera Raw

JJMack

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New Here ,
Aug 05, 2017 Aug 05, 2017

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No, it's ACR 9.10 and my creative cloud shows my camera raw cc is "up to date". How can i update it?

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LEGEND ,
Aug 05, 2017 Aug 05, 2017

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Use the creative cloud desktop application it should show ACR 9.12 update.

JJMack

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New Here ,
May 23, 2022 May 23, 2022

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Hi folks. I really hope someone can help. So I tried using the 4 letter word, GIMP, a couple of years ago but removed it. However, now that I'm trying to shoot RAW, when I download and try to pull up these images, it only opens in GIMP, even though it shows that GIMP is an unknown file type. Please help.

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