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Render video export not working

New Here ,
Nov 24, 2019 Nov 24, 2019

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Hi!
I just recently started having this issue rendering animated videos in Photoshop CC on my Mac.  Before, I've had no trouble.  I go to file, export, render video, and then the settings appear.  I usually use 24 frames per second, work area, adobe media encoder, and either Quicktime or the hdm4 (I can't remember what it's called exactly - the one that exports videos as mp4 files).  After clicking okay, the Photoshop cursor spins and spins and spins...and the video never renders.  I don't even get the loading sign.  The program just freezes.

 

Is there anything to fix this problem?  Or something I may have done wrong?  I've used photoshop to animate for over a year now and this is the first time I've had a problem like this.  Please help!

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Crash or freeze, Import and export, Mac, Problem or error

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Explorer ,
Jun 11, 2021 Jun 11, 2021

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Hello,

 

I have the same problem when I try to render a video, after choosing the options and confimed the rendering process, the cursor spins without any rendering, I have to escape and no video is created.

I use version 22.4.2 on Windows without any problem up to now.

 

Regards.

 

Roland

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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That is where I had that problem. I was using Version 22.4.1. The help line
sent me to Photoshop Version 21.2.8 which worked fine.

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Explorer ,
Jun 11, 2021 Jun 11, 2021

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I have never faced this problem with former versions, but this is not the solution to downgrade PS versikn, i hope the problem will be fixed at next update release

quote
That is where I had that problem. I was using Version 22.4.1. The help linesent me to Photoshop Version 21.2.8 which worked fine.
By @Greenman Photography

 

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Participant ,
Jun 11, 2021 Jun 11, 2021

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The issue continues for me even if I unchecked the graphics processing option on my MacBook Pro. 

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Explorer ,
Jun 11, 2021 Jun 11, 2021

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Same for me  there is no improvement if i uncheck the GPU

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Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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I find the only thing that works is you have to use Photoshop version 21.2.8 (Adobe Photoshop 2020) There latest versions 22.4.1 and 22.4.2 do not work. I'm trying to go through there help line but it is hard for the developers of Photoshop to realize they are the problem. 

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New Here ,
Jul 23, 2021 Jul 23, 2021

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I just spent forever with an adobe specialist who had to take over my computer to help, but they finally did it.  Here is what worked:

Delete all Adobe entries in Keychain Access

  1. Quit Photoshop
  2. Open the macOS Utility Keychain Access
  3. In the Login section, click the Name column to sort items alphabetically
  4. Select all entries that start with Adobe and press Delete
  5. Click Delete on the confirmation dialog 
  6. You will be prompted to Sign into your Adobe ID next time you start Photoshop. 
  7. Try to render video again

 

If this doesn't work, he also used these techniques too.

https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html#sa_src=web-messaging

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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That would be great but I have Windows version of Photoshop. There is something hosed in the latest version of Photoshop. Adobe knows about it but even then they wont admit it. Photoshop version 1998 works just fine. It is sad that now when I am working on something I have to determine what version of Photoshop to open up with. I've spent hours with adobe help line they worked on my computer to no avail. Question is when do you stop and go on with your life. There is only so many hours in ones life. Thanks for the reply.

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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I finally gave up on rendering and rolled back to the last Photoshop
version in 2020- I'm on vacation and don't have the exact version number.
In any event, it works fine.

Deb Kapell

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Anytime I have issues rendering video I do one thing... and this as dumb as it sounds usually is the issue.

 

I look for updates for my computer's operating system.  Then I do the update.  This usually solves any rendering issue that I have.  Now I can not say this works 100% all the time.  But is something that I noticed.

 

Trust me... I literally poop myself for five minutes trying to figure out what went wrong.  Then I look to see if there is an update... which there usually is.  I install the update and everything works again.

 

I know this is so so so odd.  But check it out and let me know.

 

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Had the same issue. It turned out it happened only when I had Bridge opened in the same time. Once I shut down Bridge and saved the video to desktop (not Dropbox that I used til then) it worked fine. Hope it will help you too 🙂

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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I just deleted Photoshop and reinstalled version 21.2. No problems, nothing to remember, nothing to save. It just works. I have no idea what I'm missing with updates that have come out since, but the only thing I absolutely, positively need and only Photoshop can give me, is an efficient way to render videos. When Adobe sends out an update that fixes the problem, I'll take it. 

 

Glad you found a method that worlds

best

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Explorer ,
Sep 06, 2021 Sep 06, 2021

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Hello,

 

I hope that the video functionality in PS will not follow the same way as 3D features which are now discontinued.

Regards.

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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I render frame sequences daily from Photoshop of turntables for dailies, and since upgrading to 22.x, video will not render. Have tried these workarounds, to no avail. A progressbar does not appear, just get spinning balls in win10 😞

 

This is a critical part of my workflow, sad that it is not working in the latest version, but thankfully can install 21.x still. 

 

Any hope of this being resolved? Would love to stay up to date with Photoshop, but I can't if it cannot export video as easily and simply as it does. 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Rendering video was not mentioned in either known issues or new features so I suppose not.

https://helpx.adobe.com/photoshop/using/whats-new.html

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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It is mentioned as not yet supported in the Apple Silicon faq. You need to run Ps in Rosetta mode in the meantime.

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Community Beginner ,
Sep 19, 2021 Sep 19, 2021

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Thanks for your advice.  Is Rosetta mode for Macs? I have a PC.

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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quote

Thanks for your advice.  Is Rosetta mode for Macs? I have a PC.


By @BklynTink

 

Yes, to simplify, it converts the code made for X86 (intel/AMD processors) to run on the Processors made by Apple.

It is not available on Windows, AFAIK, unless Microsoft has made a similar compatibility layer for the code that runs on their native processors in some of the Surface tablets.

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Just to confirm- the newer versions of Photoshop will not render videos on PC's running Windows. If I'm correct, does Adobe have plans to fix it?

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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If you are running into issues with the current version of Photoshop, with an AMD or Intel processor, in this case, the best is to create a new bug report thread specific to the current version of Ps, on PC, with pertinent details (see https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403 )

instead of posting in a thread that relates to an older version of Ps, as the issues might not be related.

 

Does your Pc have an Intel or AMD processor? If not, see: https://helpx.adobe.com/photoshop/kb/windows-arm-support.html it states that there is currently no video support if you are on a PC with an ARM processor (usually a  Microsoft Surface computer, but not all of them...)

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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The report I sent received the following answer from Davescm:

 

"I've just done exactly that in Photoshop with no issues.

Opened MOV file and rendered video as mp4 H.264

Intel i9-10920X 3.5GHz 128GB RAM  Photoshop Scratch disk on NVMe 2TB drive with 1TB free (Photoshop used 12.5GB), Adobe media encoder cache is also on an NVMe drive

Dave"

"https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-22-0-does-not-render-videos/idc-p/...

 

As you must know, judging from the length of this string, some people are having the problem and you, yourself, said there were known problems. You must also know it's not possible to ask questions or clarification of davescm. What should I do?

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Adobe Community Professional ,
Sep 21, 2021 Sep 21, 2021

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"You must also know it's not possible to ask questions or clarification of davescm. What should I do?"

 

????

 

My comment was to show a system with no issues for comparison. It may help developers in location of the issue.

Dave

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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@BklynTink wrote:

"You must also know it's not possible to ask questions or clarification of davescm."


 

Deb Kapell,

To clarify:

  • When you have email replies enabled in these forums, you will receive an email from generated by the forums for the posts in the thread. That may be what you saw.
  • Bugs often affect some users and not others. Sometimes it's only Mac or only Windows or only specific graphic cards, for example. It is helpful to the Adobe engineers when many users add to the bug report whether or not they are having an issue so they can pin it down. Comments on a Bug Report are directed to the engineers; they are not "answers" to the first person who reports the bug.
  • Your comment about forum volunteer @davescm is as far from the truth as possible. All you or anyone else needs to do is click his name to see and read his posts to see how extremely helpful he is to users on this forum.
  • If you have a question for Dave, you could try asking him.

 

~ Jane


 

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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I'm having the same problem. I don't do a lot of videos but this is distressing.

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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And just like that it's working again. Go figure.

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