Rotate Tool busted

Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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Hi community.


The rotate tool in Photoshop CC seems to be buggy for me, if it works at all. At this point, 90% of the time, I can't use it and I get the "OpenGL" error. Some times, if I open the app on one monitor and then move the app to the other monitor, it works on one monitor but then stops on the other, and still doesn't work when I return the window to the first monitor. I do have 3 monitors, but I've tried every monitor on its own with no success. I also tried turning off and back on the "Use Graphics Processor" feature with no success.
I've done as much research on the fourms here as I can, but I still haven't found a solution. Also, all drivers are updated and I've tried with and without the graphics processor enabled, but no luck.

 

If anyone has tips on ensuring that the rotate tool works, it would be much appreciated 

Themespace23843611sip2_0-1649191124217.png

 



Here are my specs:

Asus ProArt StudioBook H7600HM

32 GB RAM

SSD 1TB

Intel UHD Graphics with driver 20.0.100.9929

NVIDIA GeForce RTX 3060 Laptop GPU with driver 512.15

Wacom Cintiq 16 Pro with driver 6.3.46-1

Windows 11 Pro 21H2 64-bit


Photoshop System Info:

Adobe Photoshop Version: 23.2.2 20220304.r.325 49bf0ec x64
Number of Launches: 17
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.556
System architecture: Intel CPU Family:6, Model:13, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 32459 MB
Free memory: 24076 MB
Memory available to Photoshop: 24943 MB
Memory used by Photoshop: 81 %
SAM SDK Version: 2.0.0-main.1010.1
ACP.local Status:
- SDK Version: 2.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.6.2.1
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.89.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3060 Laptop GPU
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,315 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=2160, left=-1869, bottom=4560, right=1971
Display: 3
Display Bounds: top=2160, left=1971, bottom=4320, right=5811
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=1488635 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64

[1724 ms]
Start sniffer 2022-04-04 12:23:30
# Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=1488635 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec x64

{56 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Laptop GPU index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,246 1,440) -> (674 2,640), w=1,920, h=1,200)
Dimensions: (1,920 1,200)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics index=1 preferred=0)

Display 2
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,314 1,440) -> (3,021 2,400), w=1,707, h=960)
Dimensions: (1,707 960)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics index=1 preferred=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3060 Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 6,315 MB
VRAM: 6,315 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,017 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_d155fe1b64617960\nvldumdx.dll
Driver date: 2022-03-17 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1215
Supports UMA: UNSUPPORTED
D3D-ID: 9504

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 17,151 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,017 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igdumdim64.dll
Driver date: 2021-09-30 000000.000000-000
Driver age: 7 months
Driver version: 30.0.100.9929
Supports UMA: SUPPORTED
D3D-ID: 39520
End platform native
{504 ms}

{504 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,246 1,440) -> (674 2,640), w=1,920, h=1,200)
Dimensions: (1,920 1,200)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2 index=1 preferred=0)

Display 2
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,314 1,440) -> (3,021 2,400), w=1,707, h=960)
Dimensions: (1,707 960)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2 index=1 preferred=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 6,315 MB
VRAM: 6,315 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,017 MB
API version: 2.1 (2.1.2 NVIDIA 512.15)
Device version: 2.1 (2.1.2 NVIDIA 512.15)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_d155fe1b64617960\nvldumdx.dll
Driver date: 2022-03-17 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1215
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

Device 1
Name: NVIDIA GeForce RTX 3060 Laptop GPU/PCIe/SSE2
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 17,151 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,017 MB
API version: 2.1 (2.1.2 NVIDIA 512.15)
Device version: 2.1 (2.1.2 NVIDIA 512.15)
Vendor name: NVIDIA
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2091181eebf21f65\igdumdim64.dll
Driver date: 2021-09-30 000000.000000-000
Driver age: 7 months
Driver version: 30.0.100.9929
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{671 ms}

{671 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3060 Laptop GPU
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,441 MB
VRAM: 6,441 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 268 GB / s
Compute score: 4,898.12
Device name string: NVIDIA GeForce RTX 3060 Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,614 MB
VRAM: 13,614 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 43 GB / s
Compute score: 328.7
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1648 ms}

Exit code kExitNormal
End sniffer 2022-04-04 12:23:32
[kStatusNormal, kExitNormal]

[1724 ms]
Finish RunAllAPIs

[4121 ms]
Start GetSnifferResult

[4121 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 99460057648408415043
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\ARADVE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 952.4G, 761.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

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AdbePM.dll PatchMatch 2022/01/12:10:59:07 1.15de769dc03f392205cdd45bcd7674c35694bb52 1.15de769dc03f392205cdd45bcd7674c35694bb52
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AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/01/18-15:23:23 79.6968712 79.6968712
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.e954fe6 79.e954fe6
AdobeXMP.dll Adobe XMP Core 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
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adobe_caps.dll Adobe CAPS 10,0,0,6
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UPIC 2.3.1

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Guide ,
Apr 05, 2022 Apr 05, 2022

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what happens if you turn off your external displays?

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Go to the NVidia control panel then under '3D settings' and ensure that NVidia is set as the preferred processor for Photoshop (see section 7 in the link below)

 

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

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