Save button in Photoshop's Save for Web window randomly stops working

New Here ,
Jun 14, 2022 Jun 14, 2022

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Issue: The save button in Photoshop's Save for Web window randomly stops working in which the save dialog window does not pop up. The Export button in Export As also does not work when the Save button Save for Web stops working. File > Save seems to work as expected.

 

Things I've already done that didn't fix the issue:
- Reinstalled Photoshop.

- Checked to see the save dialog window isn't off screen or covered by another window - it isn't.

- Resized the Save for Web window in hopes of reactivating the Save button.

 

  • Photoshop version: Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44 arm64
  • OS: Mac OS 12.4.0


Steps to reproduce:

  1. Open Photoshop file, do work as usual.
  2. Use shortcut to open Save for Web (Legacy) to save image.
  3. Save button will randomly stop working... there is no set time when it breaks.
  4. Closing and reopening Photoshop does fix the problem temporarily.

 

Expected result: File saves with no issue.
Actual result: Can't save file because Save for Web Save button does nothing. No save dialog  window pops up to allow you to save.

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Adobe Employee ,
Jun 15, 2022 Jun 15, 2022

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Hi @defaultxp0iyrm6spw4, sorry you are seeing this. We tested here and did multiple saves via the method you describe and are not able to reproduce this.

 

If you find a way to repeate this, please share the steps again and we will be happy to look into this further.

 

Thank you,

-- Cory

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