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Save for Web Error Photoshop 2025 - 2024

Community Beginner ,
Jan 21, 2025 Jan 21, 2025

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I’m having the this issue for more than a week. I’ve installed and reinstalled both older (2024) versions and the updated Photoshop 2025, changed the Mac settings, etc., but nothing worked. Honestly, it’s such a headache, and there’s no way to get a response from a support advisor to help with this. It’s really frustrating.

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Adobe
Community Expert ,
Jan 21, 2025 Jan 21, 2025

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Some more precise information would be helpful to diagnose the problem.

Is it just with this Save for Web command, or also with other Save commands ?

Is it the old Save for Web (legacy) command or any other command to save web files ?

 

Are you aware of Mac applications requiring rights to access certain files and folders ? Most of the apps handle that automatically (upon installation), but maybe something has been messed up on your Mac. Depending on your system version, you can check it in the Settings, under the category Privacy & Security, the tab Files & Folders.

 

And maybe one quick possible fix: the command Save for Web (legacy) has a limit of some-thousand pixels W x H.

Does it work with a small test file ?

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Community Beginner ,
Jan 21, 2025 Jan 21, 2025

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Thanks for replying,

 

I can’t save anything for web—no PNG, JPG, or GIF. However, I can save PDFs and PSD files, which is very strange. I believe it might be something specific to my setup. I’m using macOS Sequoia with Adobe Photoshop v26.2.0.

 

I’ve already granted full disk access to the Photoshop application, but it still doesn’t work. I’ve also tried saving files ranging from 500px to 3000px, and I keep getting the same error every time.

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Community Expert ,
Jan 23, 2025 Jan 23, 2025

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Okay, so you've checked your disk access. An since you're able to save other file (formats) in different areas, this doesn't seem to be the problem. However, maybe some older commands to Save or Export certain file formats might have a problem with trying to initially open into a previously folder or volume, which is not there anymore ?

 

Let's first try resetting Photoshop's preferences, by going to the Settings in the Photoshop menu, and in the General section: Reset Preferences on Quit (or some similar wording in that button – mine is in Dutch...) Note: this reset also will switch any custom preferences (if you've made any) in all these Settings categories back to default. Check those and change them again later on, if you want or need to.

After quitting and restarting Photoshop, try saving again.

 

Did it help ? If not: could you please state which command(s) you're using exactly, and in which version of Photoshop, that give you this error ?

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