• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

saved jpgs showing editing marks on client pc but not mac

New Here ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Photoshop 22

Mac running Catalina

This is a new recent problem The client says the last set of photos were "poor" too, but she had not said anything. I am editing dark bottles that the client want darkening more, marks taken off labels etc. On the both the screen on my mac laptop and my second screeen, and if I reopen the attached jpg I email her, the image looks fine, but when she recieves it it is not full opacity and you can see various marks where I have edited the file, even though it is flattened. The images are unusable for her web site as she recieves them. They are cc'd to her manager and he gets the same problem. They are the same when she loads them into canva.

Photoshop is also running very slow and sometime not carrying out commands until after a save.

I have never seen the image issue before. Is it related to a memory issue? Help and ideas appreciated as this is a major customer and I edit for them all the time and also have events photos to edit but can't have this issue with those either.

TOPICS
macOS

Views

54

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Hi, the image color issue might be a color management problem, either your screen is not properly calibrated, or the files do not show as intended on non-color managed systems. 

one thing to check, is your computer screen set at maximum brightness?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

LATEST

Hi @SRX69 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines