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Saving a PDF but it loses elements

New Here ,
Aug 30, 2021 Aug 30, 2021

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I can save under any other format and everything is there when I reopen it, but when I save in PDF there are missing elements and my design is incomplete.  Unfortuately I need the PDF as the platform I am uploading to only accepts that type of file.  I have updated Photoshop this morning, opened and closed the program a few times, but still having the same issue.  Does this happen to anyone else?

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Can you confirm you have "Layers" checked in the initial save dialog box and then "Preserve Photoshop Editing Capabilities" in the second window? 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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If possible, a copy of the source PSD and the resulting PDF might help us troubleshoot faster. (link to CC files or dropbox)

Senior Product Manager - Customer Advocacy - Digital Imaging

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