Saving Files from Photoshop 2025.12

[sjhoyes]

Just recently I noticed that when I did a File Save As the images in there are no images in the directory I am saving to, all that shows is a generic icon. That happens no matter what file type I save. It used to be that I'd get an image of all the files in the directory. I can go into the same directory using Bridge and all the images are displayed. I'd appreciate if anyone could give some guidance.

I am on Windows 11 with all updates applied.

A screenshot of the Save as dialog is attached.

[Jeff Arola · Accepted solution]

In the Windows File Explorer Options>View, do you have Always show icons, never thumbnails checked?

[jane-e]

@sjhoyes 

Your file extensions are hidden, so we can't see if your files are psd, jpeg, png, etc. If they are PSDs, then you need to install a codec to view the thumbnails on Windows computers. If they are jpegs or pngs the thumbnails shoud be appearing.

It's a Microsoft OS issue, as macOS displays them.

Jane

[sjhoyes]

The files are pngs and until just a couple days ago they always displayed.

[jane-e]

@sjhoyes 

Did you try what Jeff suggested?

Jane

[sjhoyes]

Bingo! I havent used Windows File Explorer for probably 15 years or more and never would have thought that that would affect Photoshop. Now that I know it I'll crawl through File Explorer's settings. Thinking about when this started it was after doing the latest Windows 11 update.

Once again, thanks.