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Saving stuck at 0%

Explorer ,
Oct 24, 2022 Oct 24, 2022

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Recurring problem where it is not possible to save psd files. It's stuck at saving 0%. This is very annoying because everytime I lose part of work in progress.

 

Photoshop 24.0.0 and previous versions on M1 Ultra

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correct answers 1 Correct answer

Explorer , Nov 02, 2022 Nov 02, 2022

Restoring my preferences solved the problem. Thanks! 

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Are you saving to a local drive (e.g. the desktop)? An external harddive? A network drive or a server? or are you trying to save a Cloud Doc?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 24, 2022 Oct 24, 2022

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Local drive

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Do you use any type of synchronization software on this computer? (Dropbox, OneDrive, etc)

 

The two troubleshooting steps I would try to give us more info would be:

1. Restore restore your preferences using this manual method:  https://helpx.adobe.com/photoshop/using/preferences.html#Manually If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

2. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 25, 2022 Oct 25, 2022

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Thanks for your quick respons.
I don't use any type of synchronization software.
I'll try your first solution and see if the problem goes away before I try the second one. 

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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Restoring my preferences solved the problem. Thanks! 

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