Schwarzer Startbildschirm

[inesh28891523]

Seit heut habe ich einen schwarzen Startbildschirm und ich kann keine neue Datei öffnen. 😞

Photoshop ist aktuell. Das Umbenennen des Ordner UXP in ~UXP  hat auch nicht geholfen.

Wer kann mir helfen?

viele Grüße Ines

[c.pfaffenbichler]

Have you tried disabling the Home Screen? 

https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

[inesh28891523]

Thank you, but did not work.

[c.pfaffenbichler]

So the Homescreen appears even though it is disabled and you restared Photoshop? 

Could you post a screenshot? 

[inesh28891523]

Thank you for your answer :-),

This is my Photoshop Homescreen.

I can't open a new file, but i can open existing files.

[c.pfaffenbichler]

There is no screenshot attached, please post on the Forum in a browser. 

Have you enabled Photoshop > Preferences > General > Use Legacy "New Document" Interface? 

[inesh28891523]

[inesh28891523]

Thank you for your help. Now I found out that I can no longer save a file.
I've already deleted and reinstalled PS but the error is still the same.
I am desperate. 😞

[Guest]

Hi

Try resetting your Photoshop preferences

https://helpx.adobe.com/ie/photoshop/using/preferences.html

[inesh28891523]

Thank you for your help Ged! Sadly it did not work. 😞 I have already deleted and reinstalled Photshop. Unfortunately there was no change. Now I can only open files from the Bridge. In Photoshop itself, I cannot open files, save or create new files. Saving is also not possible possible. 😞

[c.pfaffenbichler]

Have you tried uninstalling CC completely, using the cleaner tool and reinstalling? (Make sure to back-up all custom presets before that!) 

https://community.adobe.com/t5/photoshop/cannot-save-images/m-p/10958604?page=1

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[inesh28891523]

Hello friend, I uninstalled PS through the CC. However, the same problem existed with the reinstallation.
Which cleaner can I use for the residual data after the deinstallation? What do you recommend? Thank you Dan for your help. 🙂

best regards Ines

[c.pfaffenbichler]

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[inesh28891523]

Hurray, I'm so happy.
Photoshop is up and running again thanks to your help.
Without your support I would not have made it.
Thank you very much.
Wishing you all the best.
Many greetings Ines

[c.pfaffenbichler]

These inexplicable issues can be a terrible nuisance but the important thing is you saw it through. 

[inesh28891523]

[inesh28891523]

[Christopher23408537d8v8]

wurde das problem behoben ? hab das gleiche

[c.pfaffenbichler]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

What have you done for all-purpose trouble-shooting so far? 

[inesh28891523]

Hallo Christopher23408537d8v8,

ich habe es über das von @c.pfaffenbichler empfohlenen Tool hinbekommen.

Ich war so froh über seine schnelle Hilfe.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ich hoffe, dass es sich schnell beheben lässt

Viele Grüße Ines