Scrolling y zooming "a saltos" en la pantalla principal de Photoshop.

New Here ,
Sep 09, 2022 Sep 09, 2022

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Me refiero a Windows 10 64 bits con Photoshop version 23.
Hace unos días (probablemente al actualizarse automáticamente mi version de Photoshop) detecté un molesto comportamiento en la ventana principal de Photoshop: al ampliar una imagen, o desplazarme por ella, ésta se movía de forma desagradable "a saltos", y no de una manera suave continua. No obstante esto no ocurría en Camera Raw ni el el filtro Licuar, que seguían funcionando perfectamente.
Me puse en contacto con el Servicio Técnico On Line de Photoshop, y después de varias pruebas la solución final consistió en regresar a la versión 22.5.5 de Photoshop.
Esperemos que esta incidencia pueda quedar resuelta en futuras versiones de Photoshop.
Saludos.

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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Have you tried resetting Photoshop preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Sep 10, 2022 Sep 10, 2022

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Yes. I did it following and according the on-line instructions from a Photoshop engineer from Adobe. It did not work.

 

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

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What graphics card(s) do you have installed?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Sep 10, 2022 Sep 10, 2022

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This is my system...
Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
Memory: 8192MB RAM
Card name: Intel(R) HD Graphics 4000
Card name: AMD Radeon HD 8600M Series
Chip type: AMD Radeon Graphics Processor (0x6660)
Memory: 8192MB RAM
Thanks a lot for your help.

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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You have two graphcis cards installed. Photoshop can only utilize one at a time.

Here is how to resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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