Select & Mask causes freeze on Photoshop version 23.0.1 - Windows

Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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I updated to the latest version of Photoshop yesterday (version 23.0.1). Since updating I have issues with it crashing when I use the Select & Mask Tool, in particular the Refine Hair tool. Is there a fix coming for this soon and if not, is there a way I can roll back to the previous version.

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Community Beginner , Nov 14, 2021 Nov 14, 2021
I tried turning off "use OpenCL" and restarted but it made no difference. However I clicked on  "Reset Prefrences On Quit" in the General Tab , restarted and that has appeared to sort it out! Not sure why but there you go! Thank you for your assistance.

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Hi it is better to rollback yet so all works for you always install full setup of new version instead of only update...regards

Ali Sajjad

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Hi @NP1972 ,

 

See davescm's suggestions on this thread. This was meant to have been resolved in thr MAX release according to Mohit Goyal

 

Let us know how you go.

mj

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Thank you. I am trying a full reinstall first to see if that works. If I have to roll back, how do I do this? Thank you for your help.

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Thank you. How do I roll back my version to the previous one?

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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@NP1972 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Nov 22, 2021 Nov 22, 2021

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Hi Jeffrey, I have the same problem since PS 23. I have submitted my report of crashes from Adobe dialog box when appear afer a crash. I'm working with iMac 27 ", 2020, 40 GB RAM, AMD Radeon Pro 5500 XT 8 GB, OS X 11.6

And by the way (maybe this isn't the correct thread but I promise you I tried in other posts with no success), nobody give me any response on this specific problem with the Gradient Fill Layers. Please, please see this little video (25 secs)

https://youtu.be/sk2_SU-TSPo

Included in my report ---> https://community.adobe.com/t5/photoshop-ecosystem-discussions/issue-with-gradient-fill-layer/td-p/1...

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Hi there. All I get is a "Photoshop is not responding" Windows error. 

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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How do I roll back my version to the previous version of Photoshop?

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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You can install the prior version and keep the current version installed: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html

 

Sounds like you are seeing a freeze which is different than a crash.

 

If you go to Preferences > Performance... and click "Advanced Setttings..." then uncheck "Use OpenCL" then restart Photoshop, does Select & Mask behave?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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I tried turning off "use OpenCL" and restarted but it made no difference. However I clicked on  "Reset Prefrences On Quit" in the General Tab , restarted and that has appeared to sort it out! Not sure why but there you go! Thank you for your assistance.

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Hi @NP1972 ,

 

Thank you for letting us know.

 

OK, so your preferences had gotten corrupted it seems.

 

Glad you are sorted

mj

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