Select Mask, Layer Copy and Photoshop kicks me out

New Here ,
Mar 21, 2022 Mar 21, 2022

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Hello, this has been super frustrating and I'm really hoping you can help solve this.  This is the version I am using:

 

Adobe Photoshop Version: 23.2.2 20220304.r.325 49bf0ec x64
Number of Launches: 7
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1586

 

Steps:

1) I use the object tool to select my object

2) I click Select and Mask

3) Once I'm finished picking out my selection I click Ok

4) I then Control J to create the mask on a new Layer 1

5) Photoshop then shutsdown and Kicks me out

6) Doesn't remember where I was when I open it up

 

My GPU compatibaility says Your graphic processor is compatible.  

I also tried starting with plug-ins turned off and the problem still happened.  

 

PLEASE HELP!

 

Thanks!

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I've never gotten a crash report field after it crashes.  How do I get this?  It happens nearly everytime I do a layer mask copy.  

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Apologies, just noticed the instruction.  I'll try it and see if it creates the crash report and I'll send.  Thanks for letting me know.  

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I ran the windows prompt to allow the crash report to be active.  I went into Adobe, and it crashed but I did not see a report.  I restarted my computer and went into Adobe, and it crashed, but I did not see a report.  Just letting you know.  Would love to know how to fix this.  Let me know if you have more questions.  

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