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Hi all,
When I quit Photoshop in Mac, it takes 8 seconds before it completely shuts down. During that time Apples spinning wheel appears. This happens every time when I shut it down.
Now I find this very odd that it takes such a long time for Ps to shut down. I have MacBook Pro, 16gb ram with ssd. On the other hand quitting bridge is instant for example.
Does anyone knows why this shutting down is taking such a long time and if this can be fixed?
I have latest version of Photoshop 2019CC and MacOS Mojave Version 10.14.4
Thanks
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Hi there,
Could you please post your Help > System Info here?
Also, please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps.
Also, make sure that there are no other apps running in the background.
Regards,
Sahil
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Hi Sahil,
Now when I disable 'Graphic Processor', indeed problem goes away. But I need to have it enabled. I know some time ago I had another problem, and had found out that enabling 'Graphic Processor' had fixed the issue.
*****
System Info:
Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725 x64
Number of Launches: 24
Operating System: Mac OS 10.14.4
System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2000 MHz
Built-in memory: 16384 MB
Free memory: 11335 MB
Memory available to Photoshop: 14649 MB
Memory used by Photoshop: 80 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 3
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel Iris Pro OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel Iris Pro OpenGL Engine"
glgpu[0].GLRendererID=16925954
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Feb 22 2019 20:16:07)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Mar 11 2019 21:25:37)"
clgpu[0].CLBandwidth=4.4983e+10
clgpu[0].CLCompute=219.851
nativegpu[0].NativeName="Intel Iris Pro Graphics"
License Type: Subscription
Serial number: 96040501062269414864
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2019/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 233.6G, 210.6G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/
Installed components:
dvametadata.framework dvametadata 12.1.0.0
AdobeXMPScript.framework AdobeXMPScript 79.163499 79.163499
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ICUConverter.framework ICUConverter 3.61 "gtlib_11.0" "." "22995"
AdobeCrashReporter.framework AdobeCrashReporter 7.7.2
boost_system.framework boost_system 12.1.0.0
AdobeACE.framework AdobeACE 2.20.02.42314 79.603421
AdobeOwl.framework AdobeOwl 5.3.0
mediacoreif.framework mediacoreif 12.1.0.0
dvascripting.framework dvascripting 12.1.0.0
dvaappsupport.framework dvaappsupport 12.1.0.0
dvaunittesting.framework dvaunittesting 12.1.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.41336 79.598424
k2.framework k2 1
AIDE.framework AIDE 1.5.0.41688 79.600470
dynamiclink.framework dynamiclink 12.1.0.0
dvaaccelerate.framework dvaaccelerate 12.1.0.0
dvametadataUI.framework dvametadataUI 12.1.0.0
AdobeExtendScript.framework AdobeExtendScript 4.5.9.1 81.1157194
boost_filesystem.framework boost_filesystem 12.1.0.0
AdobeBIB.framework AdobeBIB 1.2.03.41706 79.600623
AdobeXMPFiles.framework AdobeXMPFiles 79.163499 79.163499
AdobeLinguistic.framework 23636
dvaplayer.framework dvaplayer 12.1.0.0
PlugPlugOwl.framework PlugPlugOwl 9.2.1.39
AdobeAGM.framework AdobeAGM 4.30.87.41706 79.600623
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 6.0 79.600623
AdobePDFL.framework AdobePDFL 15.0.0.41785 79.301181
dvacore.framework dvacore 12.1.0.0
AdobePIP.framework AdobePIP 8.0.0.52.48027
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.41336 79.598424
dvatransport.framework dvatransport 12.1.0.0
Cg.framework NVIDIA Cg
AdobeXMP.framework AdobeXMPCore 79.163499 79.163499
AdobeJP2K.framework AdobeJP2K 1.2.2.41336 79.271024
dvaaudiodevice.framework dvaaudiodevice 12.1.0.0
LogSession.framework LogSession 8.0.0.52.48027
PlugPlugExternalObject.framework 9.2.1.39
AdobeScCore.framework AdobeScCore 4.5.9.1 81.1157194
AdobeSVGAGM.framework AdobeSVGAGM 1.0.41706 79.600623
dvametadataapi.framework dvametadataapi 12.1.0.0
CITThreading.framework
WRServices.framework
AdobeBIBUtils.framework AdobeBIBUtils 1.1.41706 79.600623
boost_threads.framework boost_threads 12.1.0.0
aif.framework aif 6.0.00.1 1.
AdobeCoolType.framework AdobeCoolType 5.17.00.41706 79.600623
dvamediatypes.framework dvamediatypes 12.1.0.0
AdbePM.framework AdbePM 3.0.00.377262 1.601805
boost_date_time.framework boost_date_time 12.1.0.0
opencv2.framework opencv2 3.2.0
AdobeMPS.framework AdobeMPS 5.8.1.41653 79.600183
dvaui.framework dvaui 12.1.0.0
ahclient.framework ahclient 4.0.0.0
ICUData.framework ICUData 3.61 "gtlib_11.0" "." "22995"
dvamarshal.framework dvamarshal 12.1.0.0
Required plug-ins:
3D Studio 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
Accented Edges 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 20.0.4, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 11.2 (135), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 11.2 (135), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 20.0 © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
Collada DAE 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
Color Halftone 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 20.0 © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Eazel Acquire 20.0 © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
Entropy 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 20.0 © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 20.0 © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Flash 3D 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
Fresco 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
Grain 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 20.0 © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 20.0 © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 20.0.4, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 20.0.4, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 20.0.4, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 20.0 © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
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Median 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 20.0 © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 20.0 © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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Neon Glow 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_1_125/purchaseStock.html”
com.adobe.Butler.backend 2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_1_125/index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
New Document 2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_1_125/purchaseTypekit.html”
Home 2.6.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.6.1/index.html?v=2.6.1.2”
Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
Export As 4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
Installed TWAIN devices: NONE
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dragantomas wrote
Now when I disable 'Graphic Processor', indeed problem goes away. But I need to have it enabled. I know some time ago I had another problem, and had found out that enabling 'Graphic Processor' had fixed the issue.
Hi
Try setting the Drawing Mode to Basic to see if that helps
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Hi Ged,
I have enabled it to Basic, and its not fixing the issue.
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What processes does Photoshop perform when shutting down I wonder? Cleaning up any temporary files from Scratch space is an obvious thing, and you could maybe semi test that. Check the root directory of your primary scratch drive, and see if Photoshop closes more quickly when there are no temp files to tidy up, or if it takes longer when there are very large temp files.
Do you use creative cloud space to store assets? Do you have a lot in your CC library?
Do you have Generator checked in Preferences > Plug-ins? All things that would require Photoshop to upload information before closing possibly. We could do with someone from the Development Team to give us a better understanding on exactly what happens when Photoshop shuts down.
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Hi Trevor,
I have made a factory rest of MacOS 2 days ago. I have downloaded Photoshop clean of any plugin or any other temp files.
I don't use cc to store assets. Maybe a preset or action here and there but thats all.
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Has anybody found the solution to this yet? I notice the last post was in 2019, has Adobe just ignored this? I find it VERY frustrating when trying to get closed down to go home at night. Both Photoshop AND Indesign do this. Every other program (including illustrator) close down within seconds, PS & ID take almost 3 minutes to close. I don't mind programs helping to keep data safe by making sure it's saved properly, but could it not do this in the background when the computer is running in the main part of my day, instead of stopping me getting home to my bed?
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Have you tried radically cleaning out presets (Patterns, Styles, Brushes, …)?
Are you working with lots of Smart Objects (of considerable size)?
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I really can't see how cleaning out any presets would make any difference, but aside from that, if the presets are installed, it's because I NEED them, so removing them is not going to be a practical solution. Also, this thing happens whether I've been working on a document or not, so there are no smart objects in the system at the time of closing. Another thing I mentioned is, that Adobe inDesign does exactly the same thing, and they are not subject to the same plug-ins or objects.
NO other program on my Mac does the same, they all shut down instantly.
I have to admit, that since I wrote my question, I replaced my original hard drive with an SSD and the problem has reduced drastically - but then, everything else has become faster, so the closing down thing is not such a big issue, but it would be good to get an answer, still the same.
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That Photoshop writing the Settings-psp-files at quitting takes time should not come as a surprise, though.
What are the sizes of the Brushes.psp and Patterns.psp for example?
edit: see ~/Library/Preferences/Adobe Photoshop 2022 Settings
How much the writing of the psps-files determines the closing-time in your case I cannot say.
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Fontbase Photoshop Plugin was my problem
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I don't have that installed, but thanks for mentioning it, it might help someone else's problem.