Sign out nuisance

[larry45]

20 year user, never seen this till last night:  Is this new?  I'm on desktop imac,   why does it show two macbook airs I only have one?  I signed out of one, then ok. I'm posting cuase it keeps coming back, so need help. Thanks!

[Sameer K · Accepted solution]

Hey, @larry45. Welcome to the Photoshop Community. I've checked your account & you have an active subscription.

The first thing you can try to update the subscription info in Photoshop is to Sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

• Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
• Go to Activity Monitor and force stop any other Adobe-related processes. The process called 'Adobe IPC Broker' must be closed after all the other tasks are closed.
• Now use Spotlight Search & search for Keychain on the macOS.
• Clear out any certificates & signatures for Adobe. 
• Restart the Mac machine. 
• Sign in to the Creative Cloud desktop app again.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[larry45]

Sameer, thanks,  well today no issue, I'll hold onto notes, lot of troubleshooting. let see if contineus. Any other ideas welcome. When did this stuff start?