Since version 23.3 RDP-Problems

[w25116425gqdu]

Hi there,

since we distributed the version 23.3 of photoshop there are rdp protocol issues. In case of opening psd files or something else while the user operaties from a homeoffice terminal with a rdp session to the user-computer on which is photoshop installed, quite often photoshop crashes.

Is there anything known about rdp issues? Any recommentations what to do? Here's the bugreport:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.3.0" build="20220405.r.394" source="Windows-Client" crashType="n/a">

<time year="2022" month="7" day="4" hour="14" minute="4" second="23" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="GELÖSCHT"/>

<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16156" machine="Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 11" cpuCount="4" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Microsoft" adapterRAM="" caption="Microsoft Remote Display Adapter" description="Microsoft Remote Display Adapter" driverDate="20060621000000.000000-000" driverVersion="10.0.19041.1741" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="SWD&#92;REMOTEDISPLAYENUM&#92;RDPIDD_INDIRECTDISPLAY&#38;SESSIONID_0004" installedDisplayDrivers=""/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20190912000000.000000-000" driverVersion="26.20.100.7212" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E91&#38;SUBSYS_124A1734&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC767B972F">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFC767B972F" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFC767BCEF0" symbolname="OpenAdapter12"/>

<stackStatement index="2" address="0x00007FFC765C5091" symbolname="OpenAdapter12"/>

<stackStatement index="3" address="0x00007FFC767BD174" symbolname="OpenAdapter12"/>

<stackStatement index="4" address="0x00007FFC830F0E85" symbolname="D3D12GetInterface"/>

<stackStatement index="5" address="0x00007FFC7F8D4690" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="6" address="0x00007FFC7F8D44A7" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="7" address="0x00007FFC7F8E736A" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="8" address="0x00007FFC7F8E807A" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="9" address="0x00007FFC7F8E8175" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="10" address="0x00007FFC7F8E5239" symbolname="OpenAdapter_D3D11On12"/>

<stackStatement index="11" address="0x00007FFD41777034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="12" address="0x00007FFD43382651" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000659"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x000001B6B2041840"/>

<register name="RSP" value="0x00000031A18FEE50"/>

<register name="RBP" value="0x00000031A18FEF50"/>

<register name="RIP" value="0x00007FFC767B972F"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

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</crash>

</crashreport>

[CoryShubert]

Hi @w25116425gqdu thank you for the report, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,