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.Sizing error on file transfer

New Here ,
Oct 13, 2022 Oct 13, 2022

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Communication problem? - Adobe - are you aware there is a SIZING ISSUE in the following chain: -
1/ Create a page (say, a few pics) in an A3 Template within MS Publisher

2/ Export said page as a .pdf
3/ Import said .pdf into Photoshop (to check and to print)
4/ The page is rescaled;:- dimensions are NO LONGER as A3
5/ MS will blame Adobe & Adobe blame MS
6/ Consumer issue unlikely to be resolved!!!
7/ Exceedingly tiresome to eventually succeed to post this complaint!
8/ The "issue" has wasted me a considerable amount of time and resources.

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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@John26583190kvs5 

 

Did you mean to post this to the Developer's forum? If not, I can move your post to either the Photoshop or Acrobat forum.

 

So they can better assist:

  • Are you creating a Microsoft PDF or an Adobe PDF? (Adobe developed, then gave away PDF technology.)
  • When you open the PDF in Adobe Acrobat or in Acrobat Reader, what size is it there?
  • Is there a reason you need to go into Photoshop first? What happens when you print from Reader (free) or Acrobat?

 

Jane

Forum volunteer

 

 

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New Here ,
Oct 13, 2022 Oct 13, 2022

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I simply require to inform Adobe that ERRORS are occurring and such are wasting CONSIDERABLE time and resources.
Please post where the problem described will be ACTIONED and resolved!!!
Thank you.


--
John Bebb

[email address removed for your protection on a public forum]

 

 

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Jane,
The version "Microsoft® Publisher for Microsoft 365 MSO (Version 2209 Build 16.0.15629.20152) 64-bit"
is used for Export of .pdf
The version of Adobe Photoshop as used for the import is v. 23.5.1
Thank you.

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LEGEND ,
Oct 16, 2022 Oct 16, 2022

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It's no good firing off random posts saying stuff doesn't work without detailed evidence - especially since Adobe don't even read this stuff. Anyway, why would anyone take a PDF into Photoshop to print - that's ludicrous!!

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New Here ,
Oct 21, 2022 Oct 21, 2022

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I do not consider such comment as relevent: -
I am an end user who has suffered loss of time and money on a sizing error.
and I am determined to get the issue resovled.
I do not need inane remarks as to which transfer methodology to use
as I was requested by the commercial print resource to apply such method.
Thank you.

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Hi!

 Are you aware that you are converting the file to pixels if you open a PDF in Photoshop?

Could you ask why the commercial print resource recommended Photoshop rather than Acrobat to open the PDF?

Moving to the Ps forum.

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