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Sky replacement tool crashes Photoshop 2021 on Windows

New Here ,
Nov 11, 2020 Nov 11, 2020

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Hi,

 

Every time I use 'Sky replacement tool' my PC instantly crashes and restarts.

 

PC Specs:

 

Intel i7-4790k

Geforce GTX980

32GB DDR3

 

Are there any updates or fixes for this issue? I have the latest version of Photoshop and Windows is up to date. 

 

 

{Thread title edited by moderator}

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Bug, Crash or freeze, Problem or error

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correct answers 1 Correct answer

Explorer , Nov 14, 2020 Nov 14, 2020
It was freezing Photoshop on my Windows 10 system. I am using an Nvidia 1660 graphics card.Turning of the option to Use Graphics Processor has solved that issue.

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please go to the Preferences of Photoshop, then Preferences & disable the option to Use Graphics Processor. Once done, quit & relaunch Photoshop to check if it helps.

 

If it helps, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes!

Regards,

Nikunj

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Explorer ,
Nov 14, 2020 Nov 14, 2020

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It was freezing Photoshop on my Windows 10 system. I am using an Nvidia 1660 graphics card.

Turning of the option to Use Graphics Processor has solved that issue.

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi there,

 

Could you please update Photoshop 22.0.1 version via the Creative Cloud Desktop app and check if that helps.

 

Thanks,

Mohit

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Explorer ,
Dec 01, 2020 Dec 01, 2020

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Working now in 22.0.1 🙂

Tim

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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LATEST

Not working for me in 22.5 for Mac.

 

 

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Community Beginner ,
May 09, 2021 May 09, 2021

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I have Photoshop 22.3.1 and Windows 10 and have done numerous sky replacements in the last few days (supplied skies and my own) with no problems. Today I am suddenly getting Photoshop crashing each time I start the sky replacement process. Have tried with both graphics processor on (as it was up until the crashing problem started) and off. No software updates or changes have occured from when it was working and now.

Would like some help please?

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New Here ,
May 09, 2021 May 09, 2021

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this fixed mine.

 

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Community Beginner ,
May 09, 2021 May 09, 2021

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Not sure what you mean - this fixed mine? What did? If it was turning the graphics processor off then as you can see above this didn't work for me.

I have tried rebooting, re-setting preferences, turning graphics on and off - none of these have fixed the problem.

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Community Beginner ,
May 09, 2021 May 09, 2021

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I have just noticed that i am also having trouble, as soon as i open the sky replacement tool Photoshop freezes. I have the latest version 22.3.1 and my graphics processor is turned off, but yet it still crashes when i try to open the sky replacment tool, very frusttrating. Anyone have a fix ? Thank you 🙂

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New Here ,
Feb 14, 2021 Feb 14, 2021

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PhotoShop latest version 22.2.0 with latest Windows 10 crashes and reboots on:-

Sky Replacement

or Select Subject

or Neural Filters.

CPU is I9  with NVIDIA GeForce GT1050Ti, ( Also crashes without this installed), 8GB of memory.

Been on Adobe helpdesk for at least 5 weeks. At wits end.

Have raised Adobe Case ADB-17739312-Q6J6 CRM:01211000001813

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Same problem except only photoshop crashes.

 

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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I have been having the same problem with my iMac Retina 5K with a Radeon Pro Vega 48 8 GB GP card.  The "solution" of turning off the Graphics Processor setting in Photoshop is not really a solution at all for me and only creates more problems:   Without that "Use Graphics Processor" setting turned on, my screen doesn't refresh when using heal brushes and when transforming an image, there are no visible handles to grab.  Once I do grab an edge of the image to transform, the handles appear...but then don't go away.    So this solution isn't really a solution at all for me.  I have to choose between photoshop requiring a force quit if I use sky replacement, or having very poor screen refresh issues.  Adobe, Please FIX THIS BUG!   It's been going on for quite a while.  

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