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error message : Adobe Photoshop CC 2018 ... could not use the spot healing brush because there is not enough memory (RAM)
Please Advise ...
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why was my question put into a forum ??? I was advised that I was on a "Online Chat" ...
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Hi Kathleen:
I have no idea why your online chat routed you into the community forums, but you are here now so let's see if we can help.
~Barb
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my storage still has 383gb left on PC ... how much do I need to allocate to Photoshop and why wasnt this pointed out in first place. Also I tried to call 800 number and was advised number not recognized ???
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Hi Kathleen:
Thank you for getting back to me.
my storage still has 383gb left on PC
Storage refers to space on your hard drive, I was asking about RAM.
how much do I need to allocate to Photoshop and why wasnt this pointed out in first place.
I'm not clear who you were expecting to point this out in the first place. I'm the only one of this thread and I brought it up immediately. If you are looking for more information on optimizing Photoshop, please see: Performance preferences in Photoshop
Also I tried to call 800 number and was advised number not recognized ???
I don't know what 800 number you called, or what country you are located in. Support varies by country, so I can't address this question without additional information.
The community forums are staffed by Adobe Community Professionals who are experts in their fields. We can likely help you out, but we will need you to help us help you by answering our questions.
~Barb
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Sorry Barb - you and I were typing at the same time
Dave
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as requested below ...
Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750 x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2594 MHz
Built-in memory: 3932 MB
Free memory: 2 MB
Memory available to Photoshop: 8 MB
Memory used by Photoshop: 100 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1024, right=1280
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
License Type: Subscription
Serial number: 96040759175135480449
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\User\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 464.8G, 384.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229
AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827
AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619
AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342
ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342
BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342
CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.22
JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
LogSession.dll LogSession 7.4.1.109.46827
mediacoreif.dll photoshopdva 11.1.0
MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2018 19.1.4
Plugin.dll Adobe Photoshop CC 2018 19.1.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87
PSArt.dll Adobe Photoshop CC 2018 19.1.4
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2018 19.1.4
SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526
SVGRE.dll SVGRE 79.586793 79.586793
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0
WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Accented Edges 19.1.4 - from the file āFilter Gallery.8bfā
Adaptive Wide Angle 19.1.4 - from the file āAdaptive Wide Angle.8bfā
Angled Strokes 19.1.4 - from the file āFilter Gallery.8bfā
Average 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āAverage.8bfā
Bas Relief 19.1.4 - from the file āFilter Gallery.8bfā
BMP 19.1.4 - from the file āStandard MultiPlugin.8bfā
Camera Raw 10.3 - from the file āCamera Raw.8biā
Camera Raw Filter 10.3 - from the file āCamera Raw.8biā
Chalk && Charcoal 19.1.4 - from the file āFilter Gallery.8bfā
Charcoal 19.1.4 - from the file āFilter Gallery.8bfā
Chrome 19.1.4 - from the file āFilter Gallery.8bfā
Cineon 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āCineon.8biā
Clouds 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āClouds.8bfā
Collada 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Color Halftone 19.1.4 - from the file āStandard MultiPlugin.8bfā
Colored Pencil 19.1.4 - from the file āFilter Gallery.8bfā
CompuServe GIF 19.1.4 - from the file āStandard MultiPlugin.8bfā
ContĆ© Crayon 19.1.4 - from the file āFilter Gallery.8bfā
Craquelure 19.1.4 - from the file āFilter Gallery.8bfā
Crop and Straighten Photos 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āCropPhotosAuto.8liā
Crop and Straighten Photos Filter 19.1.4 - from the file āStandard MultiPlugin.8bfā
Crosshatch 19.1.4 - from the file āFilter Gallery.8bfā
Crystallize 19.1.4 - from the file āStandard MultiPlugin.8bfā
Cutout 19.1.4 - from the file āFilter Gallery.8bfā
Dark Strokes 19.1.4 - from the file āFilter Gallery.8bfā
De-Interlace 19.1.4 - from the file āStandard MultiPlugin.8bfā
Dicom 19.1.4 - from the file āDicom.8biā
Difference Clouds 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āClouds.8bfā
Diffuse Glow 19.1.4 - from the file āFilter Gallery.8bfā
Displace 19.1.4 - from the file āStandard MultiPlugin.8bfā
Dry Brush 19.1.4 - from the file āFilter Gallery.8bfā
Eazel Acquire 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āEazelAcquire.8baā
Entropy 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Export Color Lookup Tables 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āExport3DLUT.8beā
Extrude 19.1.4 - from the file āStandard MultiPlugin.8bfā
FastCore Routines 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āFastCore.8bxā
Fibers 19.1.4 - from the file āStandard MultiPlugin.8bfā
Film Grain 19.1.4 - from the file āFilter Gallery.8bfā
Filter Gallery 19.1.4 - from the file āFilter Gallery.8bfā
Flash 3D 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Fresco 19.1.4 - from the file āFilter Gallery.8bfā
Glass 19.1.4 - from the file āFilter Gallery.8bfā
Glowing Edges 19.1.4 - from the file āFilter Gallery.8bfā
Google Earth 4 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Grain 19.1.4 - from the file āFilter Gallery.8bfā
Graphic Pen 19.1.4 - from the file āFilter Gallery.8bfā
Halftone Pattern 19.1.4 - from the file āFilter Gallery.8bfā
Halide Bottlenecks 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āHalideBottlenecks.8bxā
HDRMergeUI 19.1.4 - from the file āHDRMergeUI.8bfā
HSB/HSL 19.1.4 - from the file āStandard MultiPlugin.8bfā
IFF Format 19.1.4 - from the file āStandard MultiPlugin.8bfā
IGES 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Ink Outlines 19.1.4 - from the file āFilter Gallery.8bfā
JPEG 2000 19.1.4 - from the file āJPEG2000.8biā
Kurtosis 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Lens Blur 19.1.4 - from the file āLens Blur.8bfā
Lens Correction 19.1.4 - from the file āLens Correction.8bfā
Lens Flare 19.1.4 - from the file āStandard MultiPlugin.8bfā
Liquify 19.1.4 - from the file āLiquify.8bfā
Matlab Operation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āChannelPort.8bfā
Maximum 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Mean 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Measurement Core 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āMeasurementCore.8meā
Median 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Mezzotint 19.1.4 - from the file āStandard MultiPlugin.8bfā
Minimum 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
MMXCore Routines 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āMMXCore.8bxā
Mosaic Tiles 19.1.4 - from the file āFilter Gallery.8bfā
Multiprocessor Support 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āMultiProcessor Support.8bxā
Neon Glow 19.1.4 - from the file āFilter Gallery.8bfā
Note Paper 19.1.4 - from the file āFilter Gallery.8bfā
NTSC Colors 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āNTSC Colors.8bfā
Ocean Ripple 19.1.4 - from the file āFilter Gallery.8bfā
OpenEXR 19.1.4 - from the file āStandard MultiPlugin.8bfā
Paint Daubs 19.1.4 - from the file āFilter Gallery.8bfā
Palette Knife 19.1.4 - from the file āFilter Gallery.8bfā
Patchwork 19.1.4 - from the file āFilter Gallery.8bfā
Paths to Illustrator 19.1.4 - from the file āStandard MultiPlugin.8bfā
PCX 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āPCX.8biā
Photocopy 19.1.4 - from the file āFilter Gallery.8bfā
Photoshop 3D Engine 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āPhotoshop3DEngine.8biā
Photoshop Touch 19.0 - from the file āPSDX.8biā
Picture Package Filter 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āChannelPort.8bfā
Pinch 19.1.4 - from the file āStandard MultiPlugin.8bfā
Pixar 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āPixar.8biā
Plaster 19.1.4 - from the file āFilter Gallery.8bfā
Plastic Wrap 19.1.4 - from the file āFilter Gallery.8bfā
PLY 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Pointillize 19.1.4 - from the file āStandard MultiPlugin.8bfā
Polar Coordinates 19.1.4 - from the file āStandard MultiPlugin.8bfā
Portable Bit Map 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āPBM.8biā
Poster Edges 19.1.4 - from the file āFilter Gallery.8bfā
PRC 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Radial Blur 19.1.4 - from the file āStandard MultiPlugin.8bfā
Radiance 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āRadiance.8biā
Range 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Render Color Lookup Grid 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āExport3DLUT.8beā
Reticulation 19.1.4 - from the file āFilter Gallery.8bfā
Ripple 19.1.4 - from the file āStandard MultiPlugin.8bfā
Rough Pastels 19.1.4 - from the file āFilter Gallery.8bfā
Save for Web 19.1.4 - from the file āSave for Web.8beā
ScriptingSupport 19.1.4 - from the file āScriptingSupport.8liā
Shake Reduction 19.1.4 - from the file āShake Reduction.8bfā
Shear 19.1.4 - from the file āStandard MultiPlugin.8bfā
Skewness 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Smart Blur 19.1.4 - from the file āStandard MultiPlugin.8bfā
Smudge Stick 19.1.4 - from the file āFilter Gallery.8bfā
Solarize 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āSolarize.8bfā
Spaces 19.1.4 - from the file āSpaces.8liā
Spatter 19.1.4 - from the file āFilter Gallery.8bfā
Spherize 19.1.4 - from the file āStandard MultiPlugin.8bfā
Sponge 19.1.4 - from the file āFilter Gallery.8bfā
Sprayed Strokes 19.1.4 - from the file āFilter Gallery.8bfā
Stained Glass 19.1.4 - from the file āFilter Gallery.8bfā
Stamp 19.1.4 - from the file āFilter Gallery.8bfā
Standard Deviation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
STL 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Sumi-e 19.1.4 - from the file āFilter Gallery.8bfā
Summation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Targa 19.1.4 - from the file āStandard MultiPlugin.8bfā
Texturizer 19.1.4 - from the file āFilter Gallery.8bfā
Tiles 19.1.4 - from the file āStandard MultiPlugin.8bfā
Torn Edges 19.1.4 - from the file āFilter Gallery.8bfā
Twirl 19.1.4 - from the file āStandard MultiPlugin.8bfā
U3D 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Underpainting 19.1.4 - from the file āFilter Gallery.8bfā
Vanishing Point 19.1.4 - from the file āVanishingPoint.8bfā
Variance 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āstatistics.8baā
Virtual Reality Modeling Language | VRML 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
Water Paper 19.1.4 - from the file āFilter Gallery.8bfā
Watercolor 19.1.4 - from the file āFilter Gallery.8bfā
Wave 19.1.4 - from the file āStandard MultiPlugin.8bfā
Wavefront|OBJ 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āU3D.8biā
WIA Support 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āWIASupport.8liā
Wind 19.1.4 - from the file āStandard MultiPlugin.8bfā
Wireless Bitmap 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file āWBMP.8biā
ZigZag 19.1.4 - from the file āStandard MultiPlugin.8bfā
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 2.13.141 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseStock.htmlā
com.adobe.Butler.backend 2.0.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.htmlā
Libraries 2.13.141 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\index.htmlā
New Document 2.2.1 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30ā
com.adobe.inapp.typekit.purchase 1.0.0 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseTypekit.htmlā
Start 2.2.1 - from the file āC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67ā
Adobe Color Themes 6.1.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.htmlā
Export As 3.1.2 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.htmlā
Export As 3.1.2 - from the file āC:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.htmlā
Installed TWAIN devices: NONE
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Hi Kathleen
Can you go to Photoshop Help>System Info and click copy. Then paste the information here. It should help us to see the way Photoshop is set up on your system.
Also can you confirm whether the spot healing brush has ever worked for you on this system?
Dave