Subscription expired screen, however have active licence

[mark farrell]

We have an active licence for Acrobat, however each time we start the software (Desktop) it asks us to renew/active it. if we close the software and re start it, the issue is resolved, until the next time we start the software.

We are connected to the internet.

[Ged_Traynor]

@mark farrell this is the Photoshop forum, try the Acrobat forum instead