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1

The line in Photoshop is broken after applying Zoom

Community Beginner ,
Apr 02, 2025 Apr 02, 2025

Photoshop Version: CC 2018 19.1.5 Release

OS: Windows 10 22H2 19045.5608

 

Hello! When you apply zoom, the stroke becomes intermittent or absent in the moment, and then reappears after a while as if nothing had happened. But when you use zoom again, the effect repeats. This is very critical for me, as I often use zooming and it affects my productivity.

 

 

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correct answers 1 Correct answer

Community Expert , Apr 02, 2025 Apr 02, 2025

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVi

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Community Expert ,
Apr 02, 2025 Apr 02, 2025

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

If this all doesn't help, we need more informations about your system. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

 

PS: Is there a reason to use such old PS version?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3
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Community Beginner ,
Apr 03, 2025 Apr 03, 2025

Yes, the reset method worked. Thanks a lot) 

Yes all drivers are fresh, but unfortunately there is no Studio version for GeForce 930m. Hence the old version of Photoshop, also I only have 8 gigs of RAM.

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Community Expert ,
Apr 03, 2025 Apr 03, 2025

I don’t understand what the problem is. 

Are you talking about View > Show > Pixel Grid

Screenshot 2025-04-03 at 13.13.23.pngScreenshot 2025-04-03 at 13.14.00.png

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Community Beginner ,
Apr 03, 2025 Apr 03, 2025

Maybe it could somehow have a positive effect on the process, but I don't think so in the long run as Intel HD Graphics is very weak. But thanks for trying to help anyway!

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Community Beginner ,
Apr 09, 2025 Apr 09, 2025
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The chosen solution helped but temporarily, nevertheless the problem was solved by installing PS to a higher version (СС 2019). But thank you all for your help anyway!

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