The ‘Photoshop could not save as "yourfilename.psd" because of a program error.’

Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Please someone help.  I pay a great deal of money monthly to have multiple Adobe Creative Suite Packages.  I continually have the following problem when saving a file as PDF when the original file is PSB as it is a large file for a photo I am working on.

 

I have followed every step as per the following Adobe help and nothing works. https://helpx.adobe.com/au/photoshop/kb/program-error-opening-psd.html?trackingid=C12Y2WS7&mv=in-pro...

 

It is not my computer as my system is custom designed for the highest quality video/editing work.

Please help.

 

I am using the Adobe 23.2.2

Windows 11

 

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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What is size of file you are trying to save as PSD? PSD file size is limited to 2GB I believe. Try to save in some other folder or lastly try with preference reset what is general advice for all things weird in Photoshop Preferences in Photoshop (adobe.com)

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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The file size is 8.4GB, however I am not trying to save it as a PSD.  The file has been saved as a PSB because it is a large file.  However the printers would like the file saved as a PDF and every time I choose this option from the SAVE AS dropdown box, I get the error as mentioned.

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Well I don't have experience with files of that size, but I've had that error message before. Sometimes it works to save it in a different location, then move it back where you want it, or change the filename sightly, like just adding a "2" to it or sometning.

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Thank you Leslie.  As a long time user of Adobe software, this is always one technique I would use since the beginning of time.  Unfortunately and regrettably even this does not work.

 

I can only hope someone from Adobe Tech Support can see our posts and offer some real-time help.

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Hello, can anyone from ADOBE Tech Team please provide assistance.  I received an email today asking me if some the comments herein helped and while they were very helpful, regrettably they did not resolve the situation.  I need help and assistance please.

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