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The Photoshop opens and closes in a few seconds

Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Folks,

Since yesterday, my Photoshop won't open.
I already tried uninstall and install (other versions / before versions) sometimes and nothing solves.

Are you also having problems with this?

 

Thanks!

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Windows

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correct answers 1 Correct answer

Community Beginner , Mar 01, 2023 Mar 01, 2023

@CoryShubert I found the problem.
It is this file "Adobe Photoshop 2023 Prefs.PSP" (AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings).

I was deleting file for file and trying opens the Photoshop.
When I delete the file, work correctly.

How crazy.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @erikones sorry to heare this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Hi Cory,

It work correctly, but...

I close the PS and when I open again after, few a seconds, it closes again.

I verified and the problem is this folder (printscreen attachment).

Now, everytime, I need delete this folder when I will open the Photoshop. =/

print.jpg

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Thank you for the update @erikones.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Sure @CoryShubert .

Informations below:

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72 x64
Number of Launches: 1
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1344
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2400 MHz
Built-in memory: 16237 MB
Free memory: 10397 MB
Memory available to Photoshop: 11965 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.0.0-main.12-ps.2
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.2.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1650
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,156 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=2088348 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

[1698 ms]
Start GetSnifferResult

[2018 ms]
Start sniffer 2023-03-01 15:09:41
# Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=2088348 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

{39 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1650
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,156 MB
VRAM: 4,156 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,512 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-09-12 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.1740
Supports UMA: UNSUPPORTED
D3D-ID: 8081

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,646 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,512 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2019-03-08 000000.000000-000
Driver age: 48 months
Driver version: 25.20.100.6617
Supports UMA: SUPPORTED
D3D-ID: 16027
End platform native
{1124 ms}

{1124 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1650/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,156 MB
VRAM: 4,156 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,512 MB
API version: 2.1 (2.1.2 NVIDIA 517.40)
Device version: 2.1 (2.1.2 NVIDIA 517.40)
Vendor name: NVIDIA
Driver date: 2022-09-12 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.1740
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1189 ms}

{1189 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1650
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 109 GB / s
Compute score: 1,293.46
Device name string: NVIDIA GeForce GTX 1650
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,810 MB
VRAM: 6,810 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 21 GB / s
Compute score: 172.279
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1942 ms}

Exit code kExitNormal
End sniffer 2023-03-01 15:09:43
[kStatusNormal, kExitNormal]

[2019 ms]
Finish RunAllAPIs

[2019 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970887291688654436
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\erico\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237,4G, 86,5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/12/09-17:18:08 79.5af4230 79.5af4230
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2022/12/02-19:12:44 79.14ecb42 79.14ecb42
AdobeXMPFiles.dll Adobe XMP Files 2022/12/02-19:12:44 79.14ecb42 79.14ecb42
AdobeXMPScript.dll Adobe XMP Script 2022/12/02-19:12:44 79.14ecb42 79.14ecb42
AGM.dll AGM 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2023/01/13-05:45:58 79.fbc946d 79.fbc946d
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
BIBUtils.dll BIBUtils 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/01/08-19:10:47 79.dd51acd 79.dd51acd
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.5.1-1-ea444db
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2022/12/09-17:18:08 79.df433eb 79.df433eb
libeay32.dll The OpenSSL Toolkit 1.0.2v
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2022/12/13-07:01:59 79.8193876 79.8193876
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.2
PSViews.dll Adobe Photoshop 2023 24.2
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2v
SVGRE.dll SVGRE 79.684b89e 79.684b89e
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 7.1.1.3
VulcanMessage5.dll Vulcan Message Library 7.1.1.3
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.5.1-1-ea444db
UPIC 2.6.0


Required plugins:

Accented Edges 24.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.2 - from the file “Filter Gallery.8bf”
Average 24.2 - from the file “Average.8bf”
Bas Relief 24.2 - from the file “Filter Gallery.8bf”
BMP 24.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”
Charcoal 24.2 - from the file “Filter Gallery.8bf”
Chrome 24.2 - from the file “Filter Gallery.8bf”
Cineon 24.2 - from the file “Cineon.8bi”
Clouds 24.2 - from the file “Clouds.8bf”
Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.2 - from the file “Filter Gallery.8bf”
Conté Crayon 24.2 - from the file “Filter Gallery.8bf”
Craquelure 24.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.2 - from the file “Filter Gallery.8bf”
Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”
Cutout 24.2 - from the file “Filter Gallery.8bf”
Dark Strokes 24.2 - from the file “Filter Gallery.8bf”
De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”
Dicom 24.2 - from the file “Dicom.8bi”
Difference Clouds 24.2 - from the file “Clouds.8bf”
Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”
Displace 24.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.2 - from the file “Filter Gallery.8bf”
Entropy 24.2 - from the file “statistics.8ba”
Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”
Extrude 24.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.2 - from the file “FastCore.8bx”
Fibers 24.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.2 - from the file “Filter Gallery.8bf”
Filter Gallery 24.2 - from the file “Filter Gallery.8bf”
Fresco 24.2 - from the file “Filter Gallery.8bf”
Glass 24.2 - from the file “Filter Gallery.8bf”
Glowing Edges 24.2 - from the file “Filter Gallery.8bf”
Grain 24.2 - from the file “Filter Gallery.8bf”
Graphic Pen 24.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”
IGES 24.2 - from the file “U3D.8bi”
Ink Outlines 24.2 - from the file “Filter Gallery.8bf”
JPEG 2000 24.2 - from the file “JPEG2000.8bi”
Kurtosis 24.2 - from the file “statistics.8ba”
Lens Blur 24.2 - from the file “Lens Blur.8bf”
Lens Correction 24.2 - from the file “Lens Correction.8bf”
Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”
Liquify 24.2 - from the file “Liquify.8bf”
Matlab Operation 24.2 - from the file “ChannelPort.8bf”
Maximum 24.2 - from the file “statistics.8ba”
Mean 24.2 - from the file “statistics.8ba”
Measurement Core 24.2 - from the file “MeasurementCore.8me”
Median 24.2 - from the file “statistics.8ba”
Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”
Minimum 24.2 - from the file “statistics.8ba”
MMXCore Routines 24.2 - from the file “MMXCore.8bx”
Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.2 - from the file “Filter Gallery.8bf”
Note Paper 24.2 - from the file “Filter Gallery.8bf”
NTSC Colors 24.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”
OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.2 - from the file “Filter Gallery.8bf”
Palette Knife 24.2 - from the file “Filter Gallery.8bf”
Patchwork 24.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”
PCX 24.2 - from the file “PCX.8bi”
Photocopy 24.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.2 - from the file “ChannelPort.8bf”
Pinch 24.2 - from the file “Standard MultiPlugin.8bf”
Pixar 24.2 - from the file “Pixar.8bi”
Plaster 24.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”
Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.2 - from the file “PBM.8bi”
Poster Edges 24.2 - from the file “Filter Gallery.8bf”
PRC 24.2 - from the file “U3D.8bi”
Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”
Radiance 24.2 - from the file “Radiance.8bi”
Range 24.2 - from the file “statistics.8ba”
Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”
Reticulation 24.2 - from the file “Filter Gallery.8bf”
Ripple 24.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.2 - from the file “Filter Gallery.8bf”
Save for Web 24.2 - from the file “Save for Web.8be”
ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”
Shear 24.2 - from the file “Standard MultiPlugin.8bf”
Skewness 24.2 - from the file “statistics.8ba”
Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.2 - from the file “Filter Gallery.8bf”
Solarize 24.2 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.2 - from the file “Filter Gallery.8bf”
Spherize 24.2 - from the file “Standard MultiPlugin.8bf”
Sponge 24.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”
Stained Glass 24.2 - from the file “Filter Gallery.8bf”
Stamp 24.2 - from the file “Filter Gallery.8bf”
Standard Deviation 24.2 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.2 - from the file “Filter Gallery.8bf”
Summation 24.2 - from the file “statistics.8ba”
Targa 24.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.2 - from the file “Filter Gallery.8bf”
Tiles 24.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.2 - from the file “Filter Gallery.8bf”
Twirl 24.2 - from the file “Standard MultiPlugin.8bf”
U3D 24.2 - from the file “U3D.8bi”
Underpainting 24.2 - from the file “Filter Gallery.8bf”
Vanishing Point 24.2 - from the file “VanishingPoint.8bf”
Variance 24.2 - from the file “statistics.8ba”
Water Paper 24.2 - from the file “Filter Gallery.8bf”
Watercolor 24.2 - from the file “Filter Gallery.8bf”
Wave 24.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.2 - from the file “WIASupport.8li”
Wind 24.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.2 - from the file “WBMP.8bi”
ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.5.0.41 - from the file "Required Folder"
CDO: 1.136.0
CmdN: 1.16.1
CDP: 1.160.0
Projects: 1.7.0
Loaded at: 90 ms - launch time impact: 38 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"
Loaded at: 5007 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 94 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 97 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
Loaded at: 4495 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 5009 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"
Loaded at: 5010 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3741 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3743 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"
Loaded at: 5013 ms - launch time impact: 24 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 32

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Hi @erikones how much free HD space do you have allotted under Photoshop Preferences/Scratch Disk?

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Hi @kevin stohlmeyer ,

I have 85 GB free in the SSD.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Hi @erikones you don't have enough allocated space. PS is crashing/quitting because you are running out of scratch disk/HD space. I would clear out space and have at least 200 GB free.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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@kevin stohlmeyer  when I do what @CoryShubert  explained it work correctly but if I will close, it doesn't open anymore.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Again, it's because you do not have enough HD space. Try clearing out some space and see if it stays open longer.

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Thank you for your sysinfo @erikones 

 

One thing we see is your video card driver is out of date, have you checked to see if an update is available for you?

 

Vendor name: NVIDIA
Driver date: 2022-09-12 000000.000000-000
Driver age: 6 months

 

Thank you,

Cory

Thank you,
Cory

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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@CoryShubert I updated now but it still doesnt work.

When I delete this folder "Adobe Photoshop 2023 Settings" (AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings), it workes correctly.

I don't get it. Sad.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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@CoryShubert I found the problem.
It is this file "Adobe Photoshop 2023 Prefs.PSP" (AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings).

I was deleting file for file and trying opens the Photoshop.
When I delete the file, work correctly.

How crazy.

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New Here ,
Apr 15, 2023 Apr 15, 2023

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I've been having this same issue for the last few weeks and although deleting that file worked to get Photoshop started, I would have to delete that file EVERY SINGLE TIME I wanted to open Photoshop. For now the only fix that has actually worked for me is uninstalling Photoshop and reverting back to version 23. This version does not seem to contain the same bug and has been working perfectly again so far.

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