There was an error loading the global navigation experience

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Is it me? Or is contacting someone from Adobe is seemly impossible. I'm sure there has been a chat service or at least a telephone number. I didn't really want to post to a forum... seems a bit of a cop-out on Adobe's part. 

 

I'm trying to login to adobe.com download the invoices for my plans on a PC.

After entering my email address and authenticating via the app... I just get a blue spinning circle and eventually the errors:

 

"There was an error loading the global navigation experience." Or “Unable to load data – An error occurred. Please try again.”

 

Every route result in the same. I've tried Edge, Chrome and Firefox all result in the same. I've cleared cache, cookies, restarted. I’ve even tried a different computer in a different location. 

 

I’d really appreciate any help or at least confirmation that someone else is having the same issue. It’s really frustrating, for the past 3 years downloading the invoices was a 3 minute job if that!

 

Thanks.

 

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Actions and scripting , Windows

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Gah! This is obviously the wrong forum. Apologies. 

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Seems to be working now. Perhaps there was a hiccup when you last tried. Are you still having trouble accessing your plan page?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Still getting the same result. It's been like it for the past two days. 

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