This Face Expression File is bad or corrupted

[stevew51667700]

I keep gettting the following error when I launch Photoshop 2020 on a Windows 10 64bit machine

This Face Expression File is bad or corrupted

I assume it relates to the Default Face Expression Presets.p3f file, which a scan reveals to be OK. The application launches after I click OK but how can I get rid of the error?

I have reinstalled, tried the clean up tool and there has even been an update since it started but still it persists. Is there anywhere I can find a replacement file?

Thanks in advance

Steve

[davescm]

Have you tried resetting your preferences (these are not overwritten on install)? Hold down Alt+Ctrl+Shift when starting Photoshop (or on Mac Opt+Cmd+Shift) and choose the option to delete current settings

Dave

[stevew51667700]

Thanks for your reply Dave

I tried what you suggested but only saw information about scratch discs, no option to delte current settings

Steve

[jane-e]

Hi,

It's a bit tricky to get the timing right. On a Mac, you can hold down the keys first, then launch Photoshop. If you are on Windows:

1. Hover over the Ctrl + Alt + Shift keys with your left hand
2. Launch PS with your right hand
3. Immediately press down on the three keys and hold them down. 

If the dialog asking to reset Preferences does not appear, quit PS and try again. You have a fraction of a second between steps 2 & 3.

https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

~ Jane

[stevew51667700]

Thanks Jane,

I managed it this time but unfortunately I still get the error message

Steve

[JunFender]

Same here, the error message is still there.

[PECourtejoie]

Hi, is it a new error or did you have it for a long time?

Is it using Ps 21.2.1?

[JunFender]

Hi, I have it a couple of days, 

Photoshop 21.2.1 recently updated.

[stevew51667700]

Hi,

Yes, it was 21.2.1 but I had it before that update.

I had to tweet Adobe Care to get this resolved. It was quite simple in the end.

I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.

[JunFender]

Oh...damn, I should have read it before...I  solved it too...by unistalling and removing personal preferences, and reinstalling, yes I lost all my custom settings, but...well...ahahah Thank you anyway 🙂

[infinityphotorob]

I am seeing this too.  Started about 2 weeks ago on my desktop.  Not on my laptop.  I love you Adobe!!!  Bugs on bugs with bugs on top!! Pros want stability above incramental updates!! Get your #@# right please!! Not just PS but whole suite.  

[saraj6918888]

I'm having this problem too from a couple days. Did anyone solve this?

[stevew51667700]

Yes, I posted the solution I got when I tweeted Adobe Care on August 3rd...

I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.

[saraj6918888]

thank you very much!

[saraj6918888]

ok, I renames the file, uninstalled and reinstalled ps. I still have the same problem 😞

[stevew51667700]

I don't know what else to suggest. That worked for me, so I haven't tried anything else. JunFender resolved it another way [see post on Aug 03], maybe that will work for you?

[saraj6918888]

I'll try, thanks

[larry_vh · Accepted solution]

I tried the rename and uninstall method and it did not work.

I manage to solve it by going to C:\Users\xxx\AppData\Roaming\Adobe in Explorer and searching for Face. I found a file called FaceExpressionPresets.psp and renamed it to FaceExpressionPresets.psp.old, restarted Photoshop and the error was gone.

[stevew51667700]

This sounds by far the best solution. Don't know why Adobe couldn't have suggested that!

[ruthied70245211]

Not for me.

[Nancy Barrett]

worked for me as well