Copy link to clipboard
Copied
I keep gettting the following error when I launch Photoshop 2020 on a Windows 10 64bit machine
This Face Expression File is bad or corrupted
I assume it relates to the Default Face Expression Presets.p3f file, which a scan reveals to be OK. The application launches after I click OK but how can I get rid of the error?
I have reinstalled, tried the clean up tool and there has even been an update since it started but still it persists. Is there anywhere I can find a replacement file?
Thanks in advance
Steve
I tried the rename and uninstall method and it did not work.
I manage to solve it by going to C:\Users\xxx\AppData\Roaming\Adobe in Explorer and searching for Face. I found a file called FaceExpressionPresets.psp and renamed it to FaceExpressionPresets.psp.old, restarted Photoshop and the error was gone.
Copy link to clipboard
Copied
Have you tried resetting your preferences (these are not overwritten on install)? Hold down Alt+Ctrl+Shift when starting Photoshop (or on Mac Opt+Cmd+Shift) and choose the option to delete current settings
Dave
Copy link to clipboard
Copied
Thanks for your reply Dave
I tried what you suggested but only saw information about scratch discs, no option to delte current settings
Steve
Copy link to clipboard
Copied
Hi,
It's a bit tricky to get the timing right. On a Mac, you can hold down the keys first, then launch Photoshop. If you are on Windows:
If the dialog asking to reset Preferences does not appear, quit PS and try again. You have a fraction of a second between steps 2 & 3.
https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences
~ Jane
Copy link to clipboard
Copied
Thanks Jane,
I managed it this time but unfortunately I still get the error message
Steve
Copy link to clipboard
Copied
Same here, the error message is still there.
Copy link to clipboard
Copied
Hi, is it a new error or did you have it for a long time?
Is it using Ps 21.2.1?
Copy link to clipboard
Copied
Hi, I have it a couple of days,
Photoshop 21.2.1 recently updated.
Copy link to clipboard
Copied
Hi,
Yes, it was 21.2.1 but I had it before that update.
I had to tweet Adobe Care to get this resolved. It was quite simple in the end.
I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.
Copy link to clipboard
Copied
Oh...damn, I should have read it before...I solved it too...by unistalling and removing personal preferences, and reinstalling, yes I lost all my custom settings, but...well...ahahah Thank you anyway 🙂
Copy link to clipboard
Copied
I am seeing this too. Started about 2 weeks ago on my desktop. Not on my laptop. I love you Adobe!!! Bugs on bugs with bugs on top!! Pros want stability above incramental updates!! Get your #@# right please!! Not just PS but whole suite.
Copy link to clipboard
Copied
Amazing that Adobe has not fixed tis two years on... I guess they don't care, too busy adding more bugs... None of the fixes here works for me just keeps showing up
Copy link to clipboard
Copied
I'm having this problem too from a couple days. Did anyone solve this?
Copy link to clipboard
Copied
Yes, I posted the solution I got when I tweeted Adobe Care on August 3rd...
I renamed the file by adding .old at the end of its name. The file is located at "C:\Program Files\Adobe\Adobe Photoshop 2020\Required" in Windows, uninstalled Photoshop & then re-installed it.
Copy link to clipboard
Copied
thank you very much!
Copy link to clipboard
Copied
ok, I renames the file, uninstalled and reinstalled ps. I still have the same problem 😞
Copy link to clipboard
Copied
I don't know what else to suggest. That worked for me, so I haven't tried anything else. JunFender resolved it another way [see post on Aug 03], maybe that will work for you?
Copy link to clipboard
Copied
I'll try, thanks
Copy link to clipboard
Copied
I tried the rename and uninstall method and it did not work.
I manage to solve it by going to C:\Users\xxx\AppData\Roaming\Adobe in Explorer and searching for Face. I found a file called FaceExpressionPresets.psp and renamed it to FaceExpressionPresets.psp.old, restarted Photoshop and the error was gone.
Copy link to clipboard
Copied
This sounds by far the best solution. Don't know why Adobe couldn't have suggested that!
Copy link to clipboard
Copied
Not for me.
Copy link to clipboard
Copied
worked for me as well