.tif file "File Appears to be Unsupported or Damaged" a day after saving from Photoshop

New Here ,
Jun 26, 2022 Jun 26, 2022

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The last week I keep having to re-edit some .tif files after saving them from Photoshop. They save fine and show up in lightroom right after, but when I go back to the collection a day or so later I get a "File Appears to be Unsupported or Damaged" message in both Lightroom and Photoshop. I am unable to view the .tif in Finder either and am basically stuck deleteing and re-editing the photo. Lightroom and Photoshop are both the latest versions (11.4 and 23.4.1). I am saving working off of a Seagate 5T HDD, and working on a Macbook Pro M1. 

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Cross-app workflows , macOS

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Adobe Community Professional ,
Jun 26, 2022 Jun 26, 2022

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Can you zip and upload one to something like Dropbox so we can examine one?


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi @Ckozak, sorry to hear this. Has anything changed in your system, OS, updates etc? Are you having any other issues with other file types?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

-- Cory

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