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Tiffs receiving error could not complete your request in PS 23 2022

New Here ,
Nov 02, 2021 Nov 02, 2021

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I've not been able to get TIFFs to open in PS Windows in version 23.0, 2022. They will open in PS 2021 22.5.1. I get the error "Could not complete your request because it is not the right kind of document." The file will open in Illustrator and other Windows viewers.

I've tried changing the extension and turning off the Graphics Processor. I can't think of anything else to try.

Thanks for any suggestions.

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correct answers 1 Correct answer

Adobe Community Professional , Nov 16, 2021 Nov 16, 2021
Hi, did updating work?

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Explorer ,
Nov 06, 2021 Nov 06, 2021

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Can you confirm whether 22.5.2 will open the tiffs? I'm afraid to upgrade from 22.5.1 and then be stuck with it.

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Hello, FYI, the Photoshop team has just released version 23.0.1, one of the fixes adresses TIFF files opening, see: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

In your CC application, go to Help>Search for updates if you do not see it yet.

 

Please report if it fixes your problem.

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Hi, did updating work?

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New Here ,
Nov 16, 2021 Nov 16, 2021

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.1 is working in our environment. We have TIFFS created by ScanPro software.

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New Here ,
Nov 16, 2021 Nov 16, 2021

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It did work for me, yes. Thanks!

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