• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing

New Here ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing

before you told me update software and bla bla bla - all is uptodate

my PC conf 14900K 4090 DDR5 32 5200Hz speed 

TOPICS
Windows

Views

274

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Is the tablet only freezing in Photoshop or still in other programs?

Can you continue working with the mouse?

 

Have you tried to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 05, 2024 Jul 05, 2024

Copy link to clipboard

Copied

At this point, we cannot reproduce without more information. Reproducing is critical for us to resolve the issue. I've logged an internal ticket to track all infomation,

There was a fix for a freeze when using Flick Panning with the Hand Tool that went into 25.9. The fix was designed to prevent unsafe numerical values from being used. It's possible we missed a code path when making this fix; we'll certainly review the change.
If you roll back to 25.8 AND disable Flick Panning, does the problem go away.?

We'd like to collect an Event Log per these instructions: https://helpx.adobe.com/photoshop/kb/photoshop-event-logger.html

An Adobe Support Representative will reach out to you directly to collect the resulting log files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

Copy link to clipboard

Copied

@pfgalluan What is the specific model of Wacom tablet?  Is this Intuos 5 or Intuos Pro? 
https://support.wacom.com/hc/en-us/articles/4412794852247-Where-can-I-find-the-model-number-serial-n...

 

Also please provide the System Info... as AxelMatt requested.  Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

Copy link to clipboard

Copied

You can try using WinTab as a possible workaround to see if it resolves the issue for you:
https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#turn_off_system_st...


If you use this, make sure you disable Windows Ink in your Wacom Settings

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

LATEST

@pfgalluan Any updates or responses to the questions above?  Are you still running into the problem or did any of the above suggestions resolve what you're experiencing? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines