Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing
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Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing
before you told me update software and bla bla bla - all is uptodate
my PC conf 14900K 4090 DDR5 32 5200Hz speed
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Is the tablet only freezing in Photoshop or still in other programs?
Can you continue working with the mouse?
Have you tried to reset the preferences of Photoshop using the steps described here:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
It's recommended to backup the settings before resetting the preferences. Please see here:
https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences
Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.
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At this point, we cannot reproduce without more information. Reproducing is critical for us to resolve the issue. I've logged an internal ticket to track all infomation,
There was a fix for a freeze when using Flick Panning with the Hand Tool that went into 25.9. The fix was designed to prevent unsafe numerical values from being used. It's possible we missed a code path when making this fix; we'll certainly review the change.
If you roll back to 25.8 AND disable Flick Panning, does the problem go away.?
We'd like to collect an Event Log per these instructions: https://helpx.adobe.com/photoshop/kb/photoshop-event-logger.html
An Adobe Support Representative will reach out to you directly to collect the resulting log files.
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@pfgalluan What is the specific model of Wacom tablet? Is this Intuos 5 or Intuos Pro?
https://support.wacom.com/hc/en-us/articles/4412794852247-Where-can-I-find-the-model-number-serial-n...
Also please provide the System Info... as AxelMatt requested. Thanks!
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You can try using WinTab as a possible workaround to see if it resolves the issue for you:
https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#turn_off_system_st...
If you use this, make sure you disable Windows Ink in your Wacom Settings
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@pfgalluan Any updates or responses to the questions above? Are you still running into the problem or did any of the above suggestions resolve what you're experiencing?
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