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Tool stuck on Hand Tool

Explorer ,
May 16, 2022 May 16, 2022

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The only tool on my screen is the hand tool. Nothing else works. I tried restarting the program and nothing works

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Community Expert ,
May 16, 2022 May 16, 2022

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@KarinK ~ 

 

Please share a screen shot so we can see what you are seeing.

 

Jane

 

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Community Expert ,
May 16, 2022 May 16, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

Any difference now?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
May 16, 2022 May 16, 2022

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I experience this occassionally. If I quit and restart it fixes itself. 


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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Explorer ,
May 17, 2022 May 17, 2022

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Thank you, but this did not work

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Explorer ,
May 17, 2022 May 17, 2022

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Thank you, but this did not work either

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Explorer ,
May 17, 2022 May 17, 2022

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Screen Shot 2022-05-17 at 7.26.15 AM.png

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Community Expert ,
May 17, 2022 May 17, 2022

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quote

The only tool on my screen is the hand tool.

By @KarinK ~

 

What did you mean when you said the only tool on your screen is the Hand tool? Your screen shot shows all of the tools, so you must have meant something else?

 

D111E2DC-F314-4E72-B707-69DFADF733D6.jpeg

 

~ Jane

 

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Explorer ,
May 17, 2022 May 17, 2022

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yes, all the tools are there. My cursor is always the hand tool. No matter what tool I click on it stays the hand tool. And only works as the hand tool.

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Explorer ,
May 17, 2022 May 17, 2022

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Spoke too soon, I still have the problem. I thought I fixed it with uploading an older version.

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Community Expert ,
May 17, 2022 May 17, 2022

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yes, all the tools are there. My cursor is always the hand tool.

OK, so the issue isn't all the tools are not showing, clearly, they are. The problem is the cursor? Is the space bar stuck on the keyboard? That would show the hand cursor for all selected tools.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
May 17, 2022 May 17, 2022

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posted a screen shot, which does not reall show anything. The only tool that shows would be the hand. For example when I hit the "T" you should get a "T" but it stays as the hand tool. The problem started when I upgraded the program

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Explorer ,
May 17, 2022 May 17, 2022

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To take care of my problem, since nothing else worked and trying a bunch of times... I just installed one version down. Maybe the issue will get fixed in the next update!!   Thank you all who gave me ideas to try!!

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Community Expert ,
May 17, 2022 May 17, 2022

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Is it possible your spacebar is stuck on your keyboard?


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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Community Expert ,
May 17, 2022 May 17, 2022

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@KarinK ~ wrote:

yes, all the tools are there. My cursor is always the hand tool. No matter what tool I click on it stays the hand tool. And only works as the hand tool.


 

Thanks for the clarification. I agree with Melissa that it sounds like your Spacebar is stuck. Try tapping it a few times or try a new keyboard (for testing purposes).

 

Jane

 

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Explorer ,
May 17, 2022 May 17, 2022

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just tried my wireless keyboard, still no luck  😞

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Community Expert ,
May 17, 2022 May 17, 2022

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@KarinK ~ 

 

One other thought is that sometimes another application can take over a shortcut. In this case, it would be either "Spacebar" or "H" for the Hand tool. It could be a browser. Try shutting down and boot up with nothing else running. You might have to check your start-up folder to see what launches automatically.

 

If that doesn't work, Customer Care can look at your screen. If you contact them, they will most likely start with the things that have already been said here, but maybe they can see something else.

 

To contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  (type "agent")

If your browser does not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane

 

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Explorer ,
May 17, 2022 May 17, 2022

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Thank you !!  

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New Here ,
Nov 05, 2022 Nov 05, 2022

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Did you ever figure out how to solve the hand tool problem?

I have the same problem as you had with the new photoshop 2023

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New Here ,
Nov 11, 2022 Nov 11, 2022

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I also have this same problem, I closed and reopened. It worked for a few minutes again and then suddenly stopped letting me use tools again

 

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Explorer ,
Nov 11, 2022 Nov 11, 2022

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Hello Igal and Haley- I still have the same problem. I have tried everything and given up. Illustrator and Photoshop, same thing. So dissapointed in Adobe for not fixing this problem!!!!!!!!! We pay a monthly fee and these problems should be taken care of. I wish I could help. I have to save what I'm doing quite often 😞

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Nothing special, but I reset the prefs by going into General Preferences>General>Reset on Quit, as sugested in the 3 post.  Restarted the computer (mac) and opened a PSD file immediately before starting anything else and it worked for me.  This happens to me 2-3 times a year.

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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Pressing shift+spacebar solved the problem on my mac.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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 this actually works 

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