Transparent Background Is Not Working while Exporting .png

New Here ,
Jun 23, 2022 Jun 23, 2022

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My .png files are not exporting with transparent background. It was working fine last week, but not now. I have updated my photoshop, restarted it few times, uninstalled it and then reinstalled it, nothing has worked so far. The current version of my photoshop is 23.4.1 20220615.r.547 3121b66 x64. 

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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HI!

We are sorry to hear you are having this problem. Did you update your version of Photoshop before or after this problem started? What steps do you follow when you are creating a .png with transparency?

Michelle

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hi @Shopna24994391brn1, sorry you are having issues. Could you share a video of your workflow or screenshots so the team could see what you are seeing? What is your workflow for exporting the transparent .pngs? What has changed from last week in your system other than updating Ps?

 

Thank you,

-- Cory

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New Here ,
Jun 24, 2022 Jun 24, 2022

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I tried it first in previous version, when it didn't work I updated to the current version. It is still not working. I went File > Export > Export As > Chose .PNG and checked marked Tranparency and >Export. 

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Hi, I haven't updated anything else between this time. 288879083_750045209368083_8561597341390274381_n.jpg

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Thanks for the feedback! that helps. Can you also show a screenshot of your work window with the file and panels open so we can see them?

Thanks!

Michelle

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Wow! that was fast! (You must have been uploading when I was asking!) Thanks!

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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What in you image is supposed to be transparent?

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New Here ,
Jun 24, 2022 Jun 24, 2022

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The background is white and it remains white after finalizing export too.

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Have you tried turning the background to transparent (Hide the white) and then saving the file out as a .png?

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