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Trial Expired

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Hello Adobe Community,

I have a pbm where it says that trial expired in adobe photoshop and adobe premiere pro.It says 'Buy Now'.When I click buy now nothing happens. Although the apps are working perfectly, but it is really annoying asking for purchasing while it is already purchased...

Any help is much appreactied. 

Mohammed.

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correct answers 1 Correct answer

Community Expert , Mar 10, 2021 Mar 10, 2021

It sounds like you will need to contact Adobe directly. We are volunteer users here, not Adobe employees so cannot look at account issues.

https://helpx.adobe.com/contact.html 

Note : Do not respond to anyone asking for account details on this forum , or by private message, scammers are known to operate here

Dave

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Thanks for replying . I actually tried it before.My subscription is active,I signed out and in,I updated all apps few hours ago and all are up-to-date, and used the  Limited Access Repair tool to fix the host lines.But UNHOPEFULLY no change happened.

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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It sounds like you will need to contact Adobe directly. We are volunteer users here, not Adobe employees so cannot look at account issues.

https://helpx.adobe.com/contact.html 

Note : Do not respond to anyone asking for account details on this forum , or by private message, scammers are known to operate here

Dave

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Thanks for your help. I will be safe about scammers no worries. Thanks for your time.

Much appreacited...

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New Here ,
Oct 15, 2022 Oct 15, 2022

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yes, I have same problem as you too. The photoshop and premiere pro had expired even though I got it free for teachers in the Philippines who undergone training in Adobe. Please consider our problem adobe. I'm very thankful that you gave this to us as free but why is this happens now?

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