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Trouble downloading photoshop and creative cloud on Mac

New Here ,
Dec 27, 2023 Dec 27, 2023

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hello. just purchased adobe in order to use photoshop and other apps. however i have trouble downloading photoshop. it asks me to enter a password for creative cloud. i tried all passwords i used but it didtn work. not sure how to add in general the cloud as well. it is not visible there ... sorry, i am not so experienced with all of it. 

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Adobe
Community Expert ,
Dec 27, 2023 Dec 27, 2023

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It's either asking for your Adobe account password or the password you use to log-in to your Mac.

 

If you can post a screenshot, blank out any names and/or account numbers.

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